When the LED on the adapter goes out when it's connected to the system, there's a short to ground somewhere. The shop was probably correct in replacing the adapter first -- without a known working adapter, there's no way to proceed with troubleshooting.
If the adapter did not solve the problem, the two next places to look are at the DC jack (input) and at all the USB ports to be sure they're undamaged. If any of them appears damaged, that would be next -- replace the jack. If the USB ports is damaged, that generally leads to the need to replace the system board itself.
You have helped me ease my nerves a little bit so thanks for that. Also, strangely enough I never even considered the problem might be in the USB ports. When I am home I tend to use a usb hub on my left USB port which has a keyboard, mouse and headset. I noticed that same day while gaming that it seemed to randomly cut off then back on.
ejn63
10 Elder
•
30.7K Posts
1
January 26th, 2022 11:00
When the LED on the adapter goes out when it's connected to the system, there's a short to ground somewhere. The shop was probably correct in replacing the adapter first -- without a known working adapter, there's no way to proceed with troubleshooting.
If the adapter did not solve the problem, the two next places to look are at the DC jack (input) and at all the USB ports to be sure they're undamaged. If any of them appears damaged, that would be next -- replace the jack. If the USB ports is damaged, that generally leads to the need to replace the system board itself.
Cholik
2 Posts
0
January 26th, 2022 11:00
You have helped me ease my nerves a little bit so thanks for that. Also, strangely enough I never even considered the problem might be in the USB ports. When I am home I tend to use a usb hub on my left USB port which has a keyboard, mouse and headset. I noticed that same day while gaming that it seemed to randomly cut off then back on.