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48099
August 1st, 2018 11:00
17 R5, AGA, only works with external screen?
I have an Alienware 17 R5 and recently just purchased an Asus GTX 1080 Ti Turbo. So I have connected the amplifier and installed the latest driver. The laptop detects 3 graphic cards (Intel 630, GTX 1080, and the external GTX 1080 Ti). But the GTX 1080 Ti only works when plugged with an external monitor (direct output from the card). In short, the laptop is still running the internal graphic card when using the laptop screen, despite the amplifier is connected.
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DougalAW
24 Posts
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February 18th, 2019 08:00
The documentation available for the Graphics Amplifier does look like it could use an update.
The user manual appears to be from 2014 and only references the Alienware 13, supported systems doesn't list the M15 or M17, and the only mention of GSYNC issues is in a support article that you have to go searching for.
https://www.dell.com/support/article/uk/en/ukbsdt1/sln304801/alienware-graphics-amplifier-not-working-when-g-sync-is-enabled?lang=en
On there it states you must use an external display.
Mods - is this something that can be updated as this question and problem seems to come up quite often on other forums too.
19stickboy81
5 Posts
0
February 19th, 2019 03:00
Well I just ordered their 34 inch curved monitor, so it better work when it gets here without a problem. I feel tricked into buying more and more stuff. I'm just waiting for them to say, well now you need to buy our high end desktop rig to hook this up to. lol
DougalAW
24 Posts
0
February 19th, 2019 07:00
@19stickboy81 Nice, I've had my eye on that monitor to go with my M15, so very jealous.
Almost willing to bet when you get the monitor, you'll hear a voice saying "I go really nice with a desktop...sooo good..."
Alienware15r4
3 Posts
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March 21st, 2019 18:00
did it work with the AGA . I am in the same situation as you are. Let me know if it worked for you
Alienware15r4
3 Posts
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March 21st, 2019 18:00
Did the AGAwork with the monitor. I want to do the same thing for my 15r4.
Losondoky
1 Rookie
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32 Posts
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June 21st, 2019 19:00
Okay, I just tested the method mentioned by others.
Manually disable the internal graphics card does work.
It seems you basically forced the laptop to use external graphics card.
Losondoky
1 Rookie
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32 Posts
0
June 21st, 2019 19:00
Same issue here, Alienware 17 R5 (i9-8950HK, GTX1080, G-Sync 120Hz Display).
Tested two cards, GTX1080Ti Founders Edition, GTX1080 Founders Edition.
Both have the same issue.
Contacted the Support, they will reach back to me soon.