17 R5, AWCC will not install

Question

The  Alienware Command Center App would always be trying to update upon starting but due to  an error it could not. I uninstalled it using the guide in the alienware site and it would not install anymore.I will post the log for the failed installation down because the site doesnt allow more than 20 000 characters.  Can someone tell me what seems to be the problem? PS I also tried extracting the files from the installer and the result was that the Setup.exe wont even start. Thanks in advance. [Tue Feb 18 02:16:22 2020]--- End of Vendor Software Log --- [Tue Feb 18 02:16:22 2020] Vendor Software Return Code: 3435973836[Tue Feb 18 02:16:22 2020] logo.png[Tue Feb 18 02:16:22 2020] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml[Tue Feb 18 02:16:22 2020] Name of Exit Code:[Tue Feb 18 02:16:22 2020] (DupAPI::GetReturnCode): *** Unable to find DUP value for:[Tue Feb 18 02:16:22 2020] Exit Code set to: 1 (0x1)[Tue Feb 18 02:16:22 2020] Result: FAILURE[Tue Feb 18 02:16:25 2020] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.txt   that is the end of the log I cannot upload the whole thing. It is to big

IvanJapan · Answer

I have exactly the same problem. It started around Feb 25th and I followed the same steps (uninstall according to the guide) and I can't reinstall ACC. The error message I get is exactly the same.

Kamaniwanalaya · Answer

Same stupid error here, as well. Same dumb advice to fix it. I've tried everything, including creating the directory structure of the installation, because it seems that in spite of how far the installer gets, it never creates the directory, it seems - even if I change the path. I've ENDED or SHUT DOWN every single running app and service and it still doesn't matter. Sadly NO ONE FROM DELL has answered or addressed this. LET'S GOOOOOOOO DELL!!!!!!!!!

LIMITED LOG DATA:

MSI (s) (24:20) [18:20:21:562]: Note: 1: 1708
MSI (s) (24:20) [18:20:21:562]: Product: Alienware Command Center Suite -- Installation operation failed.

MSI (s) (24:20) [18:20:21:562]: Windows Installer installed the product. Product Name: Alienware Command Center Suite. Product Version: 5.2.81.0. Product Language: 1033. Manufacturer: Dell Inc. Installation success or error status: 1603.

MSI (s) (24:20) [18:20:21:563]: Attempting to delete file C:\WINDOWS\Installer\4e15106.mst
MSI (s) (24:20) [18:20:21:564]: Unable to delete the file. LastError = 32
MSI (s) (24:20) [18:20:21:610]: Deferring clean up of packages/files, if any exist
MSI (s) (24:20) [18:20:21:610]: Attempting to delete file C:\WINDOWS\Installer\4e15106.mst
MSI (s) (24:20) [18:20:21:611]: MainEngineThread is returning 1603
MSI (s) (24:4C) [18:20:21:613]: RESTART MANAGER: Session closed.
MSI (s) (24:4C) [18:20:21:613]: No System Restore sequence number for this installation.
=== Logging stopped: 5/29/2020 18:20:21 ===
MSI (s) (24:4C) [18:20:21:614]: User policy value 'DisableRollback' is 0
MSI (s) (24:4C) [18:20:21:614]: Machine policy value 'DisableRollback' is 0
MSI (s) (24:4C) [18:20:21:614]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:4C) [18:20:21:614]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:4C) [18:20:21:615]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:4C) [18:20:21:615]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (24:4C) [18:20:21:615]: Destroying RemoteAPI object.
MSI (s) (24:98) [18:20:21:615]: Custom Action Manager thread ending.
MSI (c) (A8:FC) [18:20:21:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A8:FC) [18:20:21:616]: MainEngineThread is returning 1603
=== Verbose logging stopped: 5/29/2020 18:20:21 ===

Techarcana · Answer

Have to repost - the page wiped the first one, so we go with the TL;DR version.

Current version (5.2.91.0) seems to be missing components for a full install.

Working installation process:

.5 Uninstall OC Controls followed by AWCC. (I was doing so to fix the freezing problem)

1. Delete/move c:\Program Files\Alienware\Alienware Command Center. I moved mine to the Desktop just in case.

2. Run the Alienware Update Universal App. I had four driver updates that weren't expected. Reboot.

3. Install AWCC v. 5.2.75.0.

4. Install AWCC v. 5.2.91.0.

5. Install OC Controls v. 1.3.0.1239.

So far no page faults and no freeze-ups so far, all sub-components in the Fusion page reporting back.

alienwarefe · Answer

have exactly the same problem. I haven't seen AWCC work properly for a single day since I bought my computer. Alienware hasn't been able to fix this problem for years.

crimsom · Answer

My out of the box Alienware 17 R5 (i7-8750H, GTX 1070, QHD) refreshed with per-key RGB lighting does not have a fully working AWCC. Dell refuse to transfer extended warranty to new owner. Alienware Command Center Application v5.5.14.0 installed, but still stuck in dark mode. @Dell-BradL

A51-06 · Answer

Hi @Illmate @alienwarefe @Techarcana @Kamaniwanalaya ,

I noticed based on the post that you guys are having severe trouble trying to use or install AWCC?

I fixed the issue on my Dad's Area 51m R1 Laptop by simply setting up a USB stick with Windows Media Creation Tool and reinstalled Windows 10 because his laptop wasn't working right with Windows 11.

I find that Windows 10 still works the best for support and for drivers, but I highly recommend you guys look for any optional updates when reinstalling via check for updates in the system settings.

Alienware

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