Unsolved
This post is more than 5 years old
2 Posts
4
12460
December 15th, 2018 03:00
17 R5, AlienFX not working
So, I was having a problem where, after updating everything to the latest versions on Dec 15th, the AlienFX lights would revert to blue and start blinking whenever I launched Civilization VI (Steam). Nothing would fix the blinking except quitting the game, or sometimes even rebooting the computer.
I chatted with someone from Alienware support who told me to reinstall Alien Command Center. I was skeptical about that since I had already updated it via the installer from the dell website, but I deleted ACC and reinstalled it. And the problem with Civ VI persisted. Everything reverted to blue and started blinking, which was so annoying I couldn't play the game.
Then, while the game was running, I tried going into ACC and changing all the colors to Rainbow Wave, and that stopped the blinking, but everything remained blue, and the blue lights would not turn off even when I closed the lid. But I thought that a reboot would fix that.
I rebooted. Now I am stuck on the "Spectrum" thing that happens when you reboot, except it's not going away. Changing themes or colors in ACC has no effect whatsoever. The FN + F12 shortcut does nothing either.
Earlier, I had tried to revert to an earlier restore point, and that did not work. It just got stuck at 0%. I tried resetting the computer to factory settings and that did not work either. So a solution I read on here about restoring or resetting doesn't work for me, and the Alienware guy who did that text chat with me was obviously wrong.
So... yeah...
DougalAW
24 Posts
0
February 26th, 2019 05:00
@Jahziel Thats really good info, thank you.
Just to confirm, was it the same version of Civ you were using on both laptops? And I assume the M18 is using an older version of AWCC?
If so, that would point to a clear issue with the current version of AWCC that we need Dell to address.
Sean202
1 Message
0
February 27th, 2019 16:00
Dazed_Dell
1 Message
0
March 13th, 2019 22:00
Also dealing with the same flickering keyboard lights issue, its extremely annoying!
itsaworkcomputer
1 Message
0
March 17th, 2019 11:00
+1
Same exact experience on my 17 R5.
bowen123
1 Message
0
March 18th, 2019 02:00
Same here. Just wanted to have half an hour playing civ 6 on my new laptop after the kids had gone to bed ended spending two hours around trying to get the lights working again. Then when I launched it again it messed them up again. This is the workaround I have implemented that is working *so far* Uninstalled Alienware Command Centre completely install older version (5.1.27.0) install newer version (5.2.24.0) – over the top This got it working again. Then to prevent it recurring I: Disable alienware FX with FN and F12 Go into services.msc and stop AWCCService Run Civ My thinking being that if the command centre service is inaccessible then Civ 6 cant ! Then when finished playing restart the service and reenable effects with the hot key. Its worked so far but time will tell.
ferrari624
1 Message
0
March 19th, 2019 05:00
Tupelo4113
1 Rookie
•
8 Posts
0
March 20th, 2019 19:00
Tupelo4113
1 Rookie
•
8 Posts
0
March 20th, 2019 19:00
Tupelo4113
1 Rookie
•
8 Posts
0
March 20th, 2019 19:00
I will try some of the fixes suggested to see what will happen.
TronTron
5 Posts
0
March 25th, 2019 21:00
can't believe it's still not working even after I upgraded to the latest 5.2.29
Joe624
1 Message
0
April 24th, 2019 07:00
I've contacted Dell; got the usual uninstall, reinstall AlienFX which of course did not work. I was referred to Alienware at alienwaresocial@dell.com . I messaged them; this was the automated response:
Thank you for contacting us.
This is an acknowledgement that we have received your email.
You can expect a response back within 1 business day from the time of receipt.
Kind regards,
Alienware Technical Support
A week went by, I emailed back asking exactly how long an Alien business day was; that of course was also ignored. I would suggest anyone with this issue also email, perhaps at some point there'll be enough of us Civ fans involved for them to do something about it, or at a minimum, respond. At this point I just Fn-F12 to turn off the keyboard lighting while I'm playing, but of course that's less than desirable in a darkened room.
pj51
1 Message
0
April 24th, 2019 07:00
I am really glad I found this thread as I bought an XPS 8930 which is supposed to be compatible with a new Alienware keyboard (AW768) and have been going nuts trying to figure out why the keys change color and flash every time I start to play Civ VI. I thought it was my ignorance of how to program the keys in ACC but it is obviously a known issue with Civ VI. I've spent several hours now trying to fix this bug; very irritating. Dell needs to get their act together.
Styx_Ray
3 Posts
0
November 9th, 2019 11:00
So my Aurora R8 desktop system started to blink purple on all lights despite me setting them to Orange solid lights.
My solution Disable AlienFX API in the Misc. settings of the Alienware Command Center.
After reading this it looks like Cive 6 may take over the system lights depending on the Civilization you choose and turning off the API may solve this for you..
Prospector136
4 Posts
0
January 18th, 2020 23:00
(I'm using Windows 10 Pro)
After years of research I found something which is working
In Task Manager go to services and look for NahimicService.
Stop that service and set it to disable. Reboot.
After reboot Windows will install some drivers, be patient... login and wait two minutes till Windows is ready.