Hi @hallb1016 our 17 R5 MLK refresh also has problems with the AWCC. There are no AWCC Home or FX tabs, and AlienFX 2.0 applications are not installed. There is no AlienFX 2.0 recovery application, and SupportAssist has no detect AlienFX devices troubleshooting. This Dell AWCC application is rubbish, and should be standalone so that Windows Updates do not impair its function. This is Dell's flagship to attract new customers. Unfortunately Dell do not know how to fix their problem. Users are constantly told wait for the next update, and these updates do not work. Our expensive Alienware Gaming Laptop is a constant disappointment.
crimsom
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6.1K Posts
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February 26th, 2021 14:00
Hi @hallb1016 our 17 R5 MLK refresh also has problems with the AWCC. There are no AWCC Home or FX tabs, and AlienFX 2.0 applications are not installed. There is no AlienFX 2.0 recovery application, and SupportAssist has no detect AlienFX devices troubleshooting. This Dell AWCC application is rubbish, and should be standalone so that Windows Updates do not impair its function. This is Dell's flagship to attract new customers. Unfortunately Dell do not know how to fix their problem. Users are constantly told wait for the next update, and these updates do not work. Our expensive Alienware Gaming Laptop is a constant disappointment.