Highlighted
Abbadon2001
1 Copper

17 R5, Touchpad scroll all over the place

All of a sudden, and only a few weeks in to ownership (Alienware R5), my touchpad now refuses to scroll properly. I have tried all combinations of inertia on and off, sensitivity, but in all instances, to a greater or lesser degree, be it inside windows, chrome, other apps, the thing wont scroll correctly, its like its jumping upward random amounts when you are trying to scroll down, be it fast or slow, and the same effect when trying to scroll upwards. Please help its RUINING my enjoyment of the new laptop,and essentially rendering the touch pad ineffective since i use scroll A LOT as well as the other functions.

Labels (3)
0 Kudos
4 Replies
Moderator
Moderator

Re: Touchpad scroll all over the place

Hi @Abbadon2001

 

Is there a way you can try a mouse, just to rule out any software issues?

If it works fine with the mouse, send me a private message with the Service Tag so I can assist you further.

 


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
Abbadon2001
1 Copper

Re: Touchpad scroll all over the place

ok ill do that, its still doing it! it even did it on the page I'm typing this to you right now 😕
0 Kudos
Abbadon2001
1 Copper

Re: Touchpad scroll all over the place

Just tried it with my logitech mouse, and its absolutely fine with the mouse, in stepped and in free scroll modes on that mouse.
0 Kudos
Moderator
Moderator

Re: Touchpad scroll all over the place

PM answered

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos