17 R5, left Alt does not work correctly in the macro keys

Question

My problem is that my left Alt + Insert keystroke is not working. There seems to be a problem with the left Alt key mapping in the Alienware Command Center. For example if you create macro for left Alt + Tab you will get right Alt + Tab and vice versa. I also tried to use the macro for left Alt + Enter, but it also doesn't work.. Maybe a key event reader will help you to identify problem. So this is what I get after pressing left Alt + Insert:keydown keyCode=18 which=18 charCode=0 key=Alt char=undefined location=1 repeat=falsekeydown keyCode=45 (-) which=45 (-) charCode=0 key=Insert char=undefined location=0 repeat=falsekeyup keyCode=45 (-) which=45 (-) charCode=0 key=Insert char=undefined location=0 repeat=falsekeyup keyCode=18 which=18 charCode=0 key=Alt char=undefined location=1 repeat=falseLet's do the same thing for macro key mapped to left Alt + Insert:keydown keyCode=255 which=255 charCode=0 key=Unidentified char=undefined location=0 repeat=falsekeydown keyCode=17 which=17 charCode=0 key=Control char=undefined location=1 repeat=falsekeydown keyCode=18 which=18 charCode=0 key=AltGraph char=undefined location=0 repeat=falsekeydown keyCode=45 (-) which=45 (-) charCode=0 key=Insert char=undefined location=0 repeat=falsekeyup keyCode=45 (-) which=45 (-) charCode=0 key=Insert char=undefined location=0 repeat=falsekeyup keyCode=17 which=17 charCode=0 key=Control char=undefined location=1 repeat=falsekeyup keyCode=18 which=18 charCode=0 key=AltGraph char=undefined location=0 repeat=falsekeyup keyCode=255 which=255 charCode=0 key=Unidentified char=undefined location=0 repeat=false As you can see, the 'AltGraph' key is simply right Alt, which depends on the double-related key code (17, 18). Btw I get the same result for the macro with right Alt + Insert. I think there is an bug in the Alt mapping. Can you verify it?

Vladeno · Answer

I have the same problem. I keep my Command Center updated and we have now year 2021, why does this problem still persist?

Moreover the Ctrl keys are mapped the same wrong way - both are interpreted as Right Ctrls.

Alienware

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