17 R5, problems with Alienware OC Controls

Question

For the past few months I've been having trouble with the Alienware Control Center / OC Controls. Every so often, the OC Controls will indicate that an update is needed, and, after clicking on "OK" / "Yes" the install fails.

Every time this happens, the error dialog indicates that there is a log file with more detailed information :

[33F04:37F60][2019-07-19T15:07:31]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18362: Service Pack 0), path: C:\WINDOWS\Temp\{D9DBAB97-4B69-4115-8F4F-D08D67B81C1C}\.cr\AlienwareOCControlsInstaller_v1.2.38.1216.exe
[33F04:37F60][2019-07-19T15:07:31]i009: Command Line: '-burn.clean.room=C:\ProgramData\Dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\AlienwareOCControlsInstaller_v1.2.38.1216.exe -burn.filehandle.attached=632 -burn.filehandle.self=696 /VerboseC:\ProgramData\dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\DUPLogDir\DUP2924.tmp'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\ProgramData\Dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\AlienwareOCControlsInstaller_v1.2.38.1216.exe'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\ProgramData\Dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\jonat\AppData\Local\Temp\Alienware_OC_Controls_20190719150731.log'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleName' to value 'Alienware OC Controls'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleManufacturer' to value 'Dell Inc'
[33F04:3609C][2019-07-19T15:07:31]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[33F04:3609C][2019-07-19T15:07:31]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.38.1216'
[33F04:3609C][2019-07-19T15:07:31]e000: Failed to load file into license richedit control from path '(null)' manifest value: (null)
[33F04:37F60][2019-07-19T15:07:32]i100: Detect begin, 12 packages
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'AlienwareCommandCenterExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'SSCERuntimex86ENUv35Exist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2010x86RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2017x64RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting string variable 'SystemProductName' to value 'Alienware 17 R5'
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'SSCERuntimex64ENUv35Exist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'AlienwareOCControlsExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2013x86RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2012x86RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2013x64RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'SSCERuntimex64ENUv40Exist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2012x64RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i102: Detected related bundle: {970eb1b1-1a83-406e-bcac-873fc8de5530}, type: Upgrade, scope: PerMachine, version: 1.2.32.1210, operation: MajorUpgrade
[33F04:37F60][2019-07-19T15:07:32]w120: Detected partially cached package: SSCERuntime_x86_ENU_v3_5.msi, invalid payload: SSCERuntime_x86_ENU_v3_5.msi, reason: 0x80070002
[33F04:37F60][2019-07-19T15:07:32]w120: Detected partially cached package: SSCERuntime_x64_ENU_v3_5.msi, invalid payload: SSCERuntime_x64_ENU_v3_5.msi, reason: 0x80070002
[33F04:37F60][2019-07-19T15:07:32]i103: Detected related package: {8B80ECB7-13FC-46F5-8EA6-DA38D9FE5794}, scope: PerMachine, version: 1.2.32.1210, language: 0 operation: MajorUpgrade
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: SSCERuntime_x86_ENU_v3_5.msi, state: Present, cached: Partial
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: SSCERuntime_x64_ENU_v3_5.msi, state: Present, cached: Partial
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: SSCERuntimex64ENUv40, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2010x86Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2012x86Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2012x64Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2013x86Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2013x64Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2017x64Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: Alienware_OC_xtu6.5.0.114.msi, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: AlienwareArea51R6.msi, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: Alienware.msi, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i052: Condition '((AlienwareOCControlsExist = "0") OR WixBundleAction=3)' evaluates to false.
[33F04:37F60][2019-07-19T15:07:32]e000: There is already Alienware OC Controls in computer. If you want to upgrade your Alienware OC Controls, please remove the old version and restart system first.
[33F04:37F60][2019-07-19T15:07:32]e000: Error 0x81f40001: Bundle condition evaluated to false: ((AlienwareOCControlsExist = "0") OR WixBundleAction=3)
[33F04:37F60][2019-07-19T15:07:32]i199: Detect complete, result: 0x0

I think I'll save my Alienware Control / OC Center theme and re-install it, and, if that doesn't work, I'll be posting another message.

Also, in the past few months, since a BIOS update and various Windows and Dell updates, I've noticed that my Alienware color profile fails to start up at boot, and even doesn't start up after Windows is started. Sometimes, if I manually launch the Alienware Control Center then that magically fixes the problem.

I'm running on a Dell Alienware 17 R5 with 32GiB of RAM and an Intel Core i9-8950HK CPU with Windows 10 Pro x64.

Any help would be appreciated.

Thanks,

jdb2

Eimy_B · Answer

Hi @jdb2

Uninstall the current version of Alienware OC Controls from Apps & features, reboot the system and then install the new version.

If the issue persists, send me a private message with the Service Tag so I can review your case.

ScienceX · Answer

Hey I've been having the same problem with mine, 17 R5 i9. Let me know how you go

jdb2 · Answer

>Hi @jdb2

>

>Uninstall the current version of Alienware OC Controls from Apps & features, reboot the system and >then install the new version.

>If the issue persists, send me a private message with the Service Tag so I can review your case.

>Alienware Arena

>Alienware-Eimy
>Dell | Alienware Technical Support
>#IWork4Dell
>Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Thanks for your prompt reply! I apologize for my belated response.

I did as you suggested and I uninstalled Alienware OC Controls as well as the Alienware Command Center. Even though I had saved my color profiles, everything was reset anyway and I had to re-create the profile from scratch.

After having re-booted and installed the Alienware OC Controls and Command Center, I was able to install updates successfully.

The problem I'm having now is that my Alienware FX lighting sometimes doesn't show up in the pre-boot environment and I have to get it working by launching the Alienware Command Center app. Also, the app now often displays a white background with a light grey alien head, and doesn't respond. When it does launch correctly, sometimes I see several spinning circle-of-dots progress indicators that never stop. I don't know what's causing this.

Thanks and regards,

jdb2

nickmas80 · Answer

I had same issue and fixed it, decided to post here in case it helps anyone else searching for help. Dell G7 7590 - Received new, installing updates, error: Alienware OC Controls v1.2.38.1216 (AOO) June 17, 2019 The update installer operation is unsuccessful I found another post with these instructions: 'Uninstall the current version of Alienware OC Controls from Apps & features, reboot the system and then install the new version.' Uninstalled Alienware OC Controls from Settings>Apps, was v1.2.34.1214 Rebooted Opened Alienware Command Center, and got an error something about how the device or component is not supported by the software and when one that is supported is detected then it'll do its thing. The previous version ran so saying my setup isn't supported was odd. I rebooting again, opened Alienware Command Center again, and this time I got the popup that additional Alienware software was needed. I downloaded, installed, rebooted, then I had the updated version v1.2.38.1216 and everything is working fine.

Grainger · Answer

'The application failed to load the predefined profiles, please connect to the internet and restart the application' I have the latest versions of everything, and am connected to the internet, yet i still get this. (BIOS stuff is enabled in performance) Also i get this... 'Data configuration file is missing or invalid. Overclocking profiles cannot be created.' I dont know what to do... any ideas?

Alienware

17 R5, problems with Alienware OC Controls

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