Since this is a brand new computer, I'd strongly suggest returning the computer, you do have 30 days from invoice (not delivery) date to return it and order a new one.
However, if you still like to troubleshoot before returning the computer, I have a few suggestions that might fix the black screen.
Reinstall the Chipset, Serial ATA ( hard drive or solid state drive), Video drivers: - All it takes is one corrupt or outdated driver to cause problems such as the black screen. Please don't use Support Assist or any other driver scanner to detect drivers, manually install drivers one by one or in correct order.
Note: Check the System Configuration in your Dell product support page or device manager (Disk drives) for the correct hard drive / solid state drive that is installed in the computer
My invoice is dated March 26, 2018 which means I have 6 days. I ran the support diagnose and it showed nothing! No issues! I overcome the black screen by trying multiple times shutting the laptop down by pressing he power button and by closing the lid and reopening it. I don’t know if this error will occur again but for sure it happened twice so far. How would you know after reinstalling the drivers that the issue is resolved or not? What if it disappeared for a month and came back again!?
I bought mine AW 15 R3 almost two weeks ago,too. Fortunately I didn't have such problem like you but starting AW takes much more time than in my three years old MSI.
I know that Dell has been working on a new BIOS (the last one is 1.2.4) and I hope they will issue a new version soon.
LSUFAN51
4 Operator
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6.5K Posts
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April 17th, 2018 07:00
Since this is a brand new computer, I'd strongly suggest returning the computer, you do have 30 days from invoice (not delivery) date to return it and order a new one.
U.S. Return Policy | Dell
However, if you still like to troubleshoot before returning the computer, I have a few suggestions that might fix the black screen.
Reinstall the Chipset, Serial ATA ( hard drive or solid state drive), Video drivers: - All it takes is one corrupt or outdated driver to cause problems such as the black screen. Please don't use Support Assist or any other driver scanner to detect drivers, manually install drivers one by one or in correct order.
How to reinstall drivers in the correct order | Dell US
Note: Check the System Configuration in your Dell product support page or device manager (Disk drives) for the correct hard drive / solid state drive that is installed in the computer
Firas_Sufan
5 Posts
0
April 17th, 2018 08:00
RAF65
137 Posts
0
April 18th, 2018 10:00
Hi
I bought mine AW 15 R3 almost two weeks ago,too. Fortunately I didn't have such problem like you but starting AW takes much more time than in my three years old MSI.
I know that Dell has been working on a new BIOS (the last one is 1.2.4) and I hope they will issue a new version soon.