Hi @DvidAE,

Do you have an error code from Support Assist?

Make sure the BIOS is up to date as well as the video drivers.

Also, try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors. 

Hello there, I dont have the laptop anymore since I returned it to amazon this week and I am getting another one.
Thank you for your reply