We're very sorry for the bad experience you have had so far. If you still need help, send me a private message with your Service Tag so I can review your case.
The replacement I received has an issue with the buttons on the touchpad very similar to the first, and the lighting on the Alienware logo is not quite as bad, but the same problem.
Are the Touchpad buttons and the Alienware logo lighting going to be problems with all the R5s? My R4 certainly isn't like this.
Another 3 hours talking to people......
Also, Even if you paid for expedited shipping....you don't get expedited shipping on replacements when the first one shows up faulty.
Received a replacement. It is obviously used this time. It is missing screws on the bottom plate. Missing screws that hold the hard drive into the cage, and missing a screw that holds the cage to the case. Other screws that are present, look partially stripped out by using the wrong size screw driver. There was no plastic covering on any of the parts that are normally covered with plastic with a brand new computer.
All I want is a working, New computer, that I spent money for. To top it off, i am being told there is no warranty on this computer. Also since it has been more than 30 days, I can no longer return it. They draw out exchanges and never deliver a working, new computer that the customer expects, and then they refuse a return.
I am back on hold with dell customer service. Nearing 20 total hours now of being transferred between tech support, customer support, the resolution center, back to tech support and so on.
Eimy_B
4 Operator
•
4.4K Posts
0
June 8th, 2018 16:00
Hi @fdboyd,
We're very sorry for the bad experience you have had so far. If you still need help, send me a private message with your Service Tag so I can review your case.
fdboyd
3 Posts
0
June 21st, 2018 14:00
Finally got a replacement.
The replacement I received has an issue with the buttons on the touchpad very similar to the first, and the lighting on the Alienware logo is not quite as bad, but the same problem.
Are the Touchpad buttons and the Alienware logo lighting going to be problems with all the R5s? My R4 certainly isn't like this.
Another 3 hours talking to people......
Also, Even if you paid for expedited shipping....you don't get expedited shipping on replacements when the first one shows up faulty.
fdboyd
3 Posts
0
July 2nd, 2018 17:00
Received a replacement. It is obviously used this time. It is missing screws on the bottom plate. Missing screws that hold the hard drive into the cage, and missing a screw that holds the cage to the case. Other screws that are present, look partially stripped out by using the wrong size screw driver. There was no plastic covering on any of the parts that are normally covered with plastic with a brand new computer.
All I want is a working, New computer, that I spent money for. To top it off, i am being told there is no warranty on this computer. Also since it has been more than 30 days, I can no longer return it. They draw out exchanges and never deliver a working, new computer that the customer expects, and then they refuse a return.
I am back on hold with dell customer service. Nearing 20 total hours now of being transferred between tech support, customer support, the resolution center, back to tech support and so on.