Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.
When the system crashes, does it give you any error message? You can open Event Viewer and check what is causing the crash. Let me know.
Thank you for youre help, I did run the ePSA/Diagnostics (the short one). I did not receive an error. Should I run the long test? There are a lot of error messeges in the Event Viewer, I goggled most of them and I think the problem is this one: A TCG Command has returned an error. Desc: AuthenticateSession Param1: 0x1 Param2: 0x60000001C Param3: 0x900000006 Param4: 0x0 Status: 0x12 I reinstaled windows and still having the same problem.
Eimy_B
4 Operator
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4.4K Posts
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November 19th, 2018 15:00
Hi @Nicolas42,
Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.
When the system crashes, does it give you any error message? You can open Event Viewer and check what is causing the crash. Let me know.
Nicolas42
3 Posts
0
November 26th, 2018 08:00
Nicolas42
3 Posts
0
November 26th, 2018 09:00
I think this is the problem,
https://forums.crucial.com/t5/SSD-Archive-Read-Only/MX100-Causing-Windows-10-to-freeze-A-TCG-Command-has-returned-an/td-p/181356
What do you think?
Thanks for youre help