Try a power drain: Unplug every external device from the system (including the AC Adapter), open the bottom cover and unplug the battery cable, then hold the power button for around a minute to drain all the power out.
If the issue persists and the system is still under warranty, send me a private message with the Service Tag so I can review your case.
JDRidgeway
3 Posts
0
April 10th, 2019 12:00
Correct when the battery is disconnected the screen is fine
Eimy_B
4 Operator
•
4.4K Posts
0
April 10th, 2019 12:00
Hi @JDRidgeway
So, this doesn't happen at all without the battery?
Eimy_B
4 Operator
•
4.4K Posts
0
April 11th, 2019 10:00
@JDRidgeway
Try a power drain: Unplug every external device from the system (including the AC Adapter), open the bottom cover and unplug the battery cable, then hold the power button for around a minute to drain all the power out.
If the issue persists and the system is still under warranty, send me a private message with the Service Tag so I can review your case.