Hi @Careed3023 welcome to this free user-to-user Alienware laptop discussion forum.
Support for Alienware m15 R7 (2/28/22) Documentation, Service Manual, Battery includes the Lithium-ion battery precautions and Handling swollen Lithium-ion batteries. It is not clear why some Lithium-ion batteries swell and/or rupture. A swelling or leaking battery and its laptop should be instantly removed from the house to a safe dry location. A leaking battery is very corrosive to humans, pets, house contents, etc. and will deflagrate (rapid burning) when in contact with water. This is the risk that all users have to tolerate and include within their house insurance with the purchase of any modern laptop with a Lithium-ion battery. The Dell warranty automatically includes Dell Battery warranty in the first year only, there is the option to extend the Battery warranty.
You have the Chief of the fire department's testimony (in writing?) that the house fire was caused by the laptop.
Dell warranty should provide replacement laptop of similar or better specification. Please click on @DELL-Cares and send Private Message requesting assistance. Please Sign In to your online Dell account to create Service Request as your formal complaint asap. Provide summary of all the dialogue, etc. Include request to escalate to a Senior Dell Tier that can investigate and instigate your option to get full refund or new replacement system (desktop?). The Senior Dell Tier investigation typically takes about ten working days.
crimsom
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6.1K Posts
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August 8th, 2023 21:00
Hi @Careed3023 welcome to this free user-to-user Alienware laptop discussion forum.
Support for Alienware m15 R7 (2/28/22) Documentation, Service Manual, Battery includes the Lithium-ion battery precautions and Handling swollen Lithium-ion batteries. It is not clear why some Lithium-ion batteries swell and/or rupture. A swelling or leaking battery and its laptop should be instantly removed from the house to a safe dry location. A leaking battery is very corrosive to humans, pets, house contents, etc. and will deflagrate (rapid burning) when in contact with water. This is the risk that all users have to tolerate and include within their house insurance with the purchase of any modern laptop with a Lithium-ion battery. The Dell warranty automatically includes Dell Battery warranty in the first year only, there is the option to extend the Battery warranty.
You have the Chief of the fire department's testimony (in writing?) that the house fire was caused by the laptop.
Dell warranty should provide replacement laptop of similar or better specification. Please click on @DELL-Cares and send Private Message requesting assistance. Please Sign In to your online Dell account to create Service Request as your formal complaint asap. Provide summary of all the dialogue, etc. Include request to escalate to a Senior Dell Tier that can investigate and instigate your option to get full refund or new replacement system (desktop?). The Senior Dell Tier investigation typically takes about ten working days.