The blue screen said this error message: whea_internal_error . I ran diagnostics but nothing weird showed up. Everything seems to be running fine on the computer, except a complete booting. I’m currently allowing the laptop to reset the OS and download Windows again, perhaps that will fix the issue I hope?
Programs and Features is normally used to remove programs. Blue screen whea_internal_error usually means that Windows 10 critical drivers are missing. Swapping in the clone OS(C:) drive is the usual remedy.
Hi @dizastboi17 if you have an Alienware laptop, the Dell SupportAssist application should have been installed and updated so that it is always the most recent version.
Please share an image of what the blue screen says.
Run F12 ePSA diagnostic. Hold down the F12 key, then press start button. When menu appears select Diagnostics, press Enter and allow the ePSA tests to complete. The ePSA test results should say how to fix blue screen.
Hi @dizastboi17 welcome to this user to user forum. This is not Dell Support.
Are you running Sonic Studio 3?
Nahimic Audio Service is part of Sonic Studio/A-Volute which is installed on ASUS and MSI systems as part of the Realtek audio driver. ASUS and MSI both use the Nahimic Service's gaming drivers for 3D sound enhancing headphones, see https://www.nahimic.com/about-us/.
Nahimic Service has virus like attributes, system performance is significantly reduced and files are constantly written to temp folder. Try using Malwarebyes to remove this PUP.
Computer systems are very good at intentionally or unintentionally deleting files. It is prudent to create a disaster recovery plan when your new system is weeks old, and fully functional.
One of many options is the creation of a clone, copy, duplicate of the original M.2 OS (C:) disk. This is then held in reserve until such time that the original M.2 OS (C:) disk becomes unrecoverable. Removing the original M.2 OS (C:) disk and replacing it with the clone M.2 OS (C:) disk will get your system up and running within minutes.
Recovery of the OS on the original M.2 disk is time consuming and may also delete important information that you do not want to lose.
If there is no clone M.2 OS (C:) disk, and recovery of the original M.2 OS (C:) disk fails, another option is to get a replacement M.2 disk preinstalled with Windows OS.
Hope that recovery of your original M.2 OS (C:) disk is successful.
If the issue was caused to to a corrupted/missing driver or Windows registry then Yes, doing a complete reset should fix your issue. If it doesn't then you may need to reinstall Windows using a USB flash drive and the Microsoft Media Creation Tool.
dizastboi17
4 Posts
0
January 19th, 2021 10:00
Hi,
Thanks for telling me. But what should I do for my laptop that isn’t booting up? Should I just do a system reset? Will that fix it? I’m honestly lost.
Thanks.
dizastboi17
4 Posts
0
January 19th, 2021 10:00
The blue screen said this error message: whea_internal_error . I ran diagnostics but nothing weird showed up. Everything seems to be running fine on the computer, except a complete booting. I’m currently allowing the laptop to reset the OS and download Windows again, perhaps that will fix the issue I hope?
crimsom
7 Technologist
•
6.1K Posts
0
January 19th, 2021 10:00
Programs and Features is normally used to remove programs. Blue screen whea_internal_error usually means that Windows 10 critical drivers are missing. Swapping in the clone OS(C:) drive is the usual remedy.
crimsom
7 Technologist
•
6.1K Posts
0
January 19th, 2021 10:00
Hi @dizastboi17 if you have an Alienware laptop, the Dell SupportAssist application should have been installed and updated so that it is always the most recent version.
Please share an image of what the blue screen says.
Run F12 ePSA diagnostic. Hold down the F12 key, then press start button. When menu appears select Diagnostics, press Enter and allow the ePSA tests to complete. The ePSA test results should say how to fix blue screen.
crimsom
7 Technologist
•
6.1K Posts
0
January 19th, 2021 10:00
Hi @dizastboi17 welcome to this user to user forum. This is not Dell Support.
Are you running Sonic Studio 3?
Nahimic Audio Service is part of Sonic Studio/A-Volute which is installed on ASUS and MSI systems as part of the Realtek audio driver. ASUS and MSI both use the Nahimic Service's gaming drivers for 3D sound enhancing headphones, see https://www.nahimic.com/about-us/.
Nahimic Service has virus like attributes, system performance is significantly reduced and files are constantly written to temp folder. Try using Malwarebyes to remove this PUP.
dizastboi17
4 Posts
0
January 19th, 2021 11:00
Would resetting the laptop and allowing it to download Windows again work then? And if not, how does someone swap in the clone?
crimsom
7 Technologist
•
6.1K Posts
0
January 19th, 2021 12:00
Computer systems are very good at intentionally or unintentionally deleting files. It is prudent to create a disaster recovery plan when your new system is weeks old, and fully functional.
One of many options is the creation of a clone, copy, duplicate of the original M.2 OS (C:) disk. This is then held in reserve until such time that the original M.2 OS (C:) disk becomes unrecoverable. Removing the original M.2 OS (C:) disk and replacing it with the clone M.2 OS (C:) disk will get your system up and running within minutes.
Recovery of the OS on the original M.2 disk is time consuming and may also delete important information that you do not want to lose.
If there is no clone M.2 OS (C:) disk, and recovery of the original M.2 OS (C:) disk fails, another option is to get a replacement M.2 disk preinstalled with Windows OS.
Hope that recovery of your original M.2 OS (C:) disk is successful.
mattyb3
5 Practitioner
•
1.7K Posts
0
January 19th, 2021 15:00
If the issue was caused to to a corrupted/missing driver or Windows registry then Yes, doing a complete reset should fix your issue. If it doesn't then you may need to reinstall Windows using a USB flash drive and the Microsoft Media Creation Tool.