We are sorry to hear about your experience. This behavior is must known as LCD Ghosting effect, it isn't actually an issue. It happens when the video card frames are faster/slower than the LCD refresh rate. In other words, the video card works faster than what the screen is capable to display. The solution to this is to enable the G-sync/V-sync from the Nvidia control panel, it will calibrate both video response time and refresh rate. There are other video settings in a game that could be tweaked for a better performance, but this is a customization that you would have to make from your perception.
Thank you for your reply
The effect is not happening when I game, It happens during normal operation when the GTX chip is inactive and the integrated graphics chip is running.
The effect is exactly like the one in this video.
https://youtu.be/3Bwh_GnwBFA
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
May 16th, 2018 10:00
Hello
We are sorry to hear about your experience. This behavior is must known as LCD Ghosting effect, it isn't actually an issue. It happens when the video card frames are faster/slower than the LCD refresh rate. In other words, the video card works faster than what the screen is capable to display. The solution to this is to enable the G-sync/V-sync from the Nvidia control panel, it will calibrate both video response time and refresh rate. There are other video settings in a game that could be tweaked for a better performance, but this is a customization that you would have to make from your perception.
YShoukry
1 Rookie
•
12 Posts
0
May 16th, 2018 16:00
The effect is not happening when I game, It happens during normal operation when the GTX chip is inactive and the integrated graphics chip is running.
The effect is exactly like the one in this video.
https://youtu.be/3Bwh_GnwBFA
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
May 22nd, 2018 09:00
You're welcome. Send me your Service Tag in a PM, so we can look further into this.