Personally I think Apple's service **bleep** too but thanks for sharing... Won't be buying DELL Premium Support if this is the rubbish support you end up getting.
I've had the same horrible experiences with the Premium Plus support! 6 weeks ago they sent a tech to my house.. and he couldnt fix the problems... so they say send it to repair service. This is the second time that I sent it to them and the second tech that had been to my house... and tens of hours on the phone and remote support and all for what? When I got the unit back have had to replace the hard drive... they seem to have somehow forgotten to update the bios and most of the drivers... so i get to spedt >3 hours updating everything with tech support... support? they made me do most of the work. But they promise me if this happens again they will replace the unit...
yep... six weeks later unit won't boot up... solution? send it back and we'll fix it again but if it happens a fourth time don't you worry well replace that time!
You spend that kind of money on a laptop and highest level of tech support and you expect something more...
TheFraze
10 Posts
0
June 13th, 2018 22:00
Personally I think Apple's service **bleep** too but thanks for sharing... Won't be buying DELL Premium Support if this is the rubbish support you end up getting.
pudgypapa
2 Posts
0
April 18th, 2019 17:00
I've had the same horrible experiences with the Premium Plus support! 6 weeks ago they sent a tech to my house.. and he couldnt fix the problems... so they say send it to repair service. This is the second time that I sent it to them and the second tech that had been to my house... and tens of hours on the phone and remote support and all for what? When I got the unit back have had to replace the hard drive... they seem to have somehow forgotten to update the bios and most of the drivers... so i get to spedt >3 hours updating everything with tech support... support? they made me do most of the work. But they promise me if this happens again they will replace the unit...
yep... six weeks later unit won't boot up... solution? send it back and we'll fix it again but if it happens a fourth time don't you worry well replace that time!
You spend that kind of money on a laptop and highest level of tech support and you expect something more...