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11 Posts
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4232
June 21st, 2019 10:00
Fail to update/install OC control
Hello, I own a 17 R5. And system doesn't let me update my OC control program, it will pop up with this message :""Setup Failed. There is already Alienware OC controls in computer. If you want to upgrade your Alienware OC controls, please remove the old version and restart system first."
So I did uninstall my old version OC control, then it didn't work. Then I followed this page: https://www.dell.com/support/article/us/en/04/sln303405/how-to-remove-and-reinstall-the-alienware-command-center?lang=en to install a fresh version of Command center, it didn't work either. I am running out of solutions now.
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HaoranCC
11 Posts
0
June 21st, 2019 16:00
I checked app setting, and it is so weird that it seems like I have two OC controls installed. One is found in alienware command center, when I click into "advanced options" there is OC control programm along with other programs. However, besides that, I found another OC program aside command center, which is independent from command center&command center suite. So, I just uninstalled that one, and we'll see what happen next.
AWinMT
22 Posts
0
June 21st, 2019 16:00
AWinMT
22 Posts
0
June 21st, 2019 18:00
I think you need both...at least I have both and things seem to be working.
The standalone version I have is:
Alienware OC Controls
Version 1.2.34.1214
37.3MB
5/23/19