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salva72
6 Indium

Intel Optane memory Pinning - Alienware Area51m

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Hello all,

I would like to get a solution to this error on Windows 10 with version 1903: 

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ : Can not find the specified module. ( Exception HRESULT : 0x8007007E).

Any help ?

Thanks !

Salvador

2 Solutions

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MaxTravelor
2 Bronze

Re: Intel Optane memory Pinning - Alienware Area51m

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@salva72 

Another possible solution is to remove the Intel Optane software that was installed (in error) during the "auto update" installation of the Intel Storage Drivers - You can do this by going to the Add Remove Programs - You should see a specific Intel Optane Software Component.  Uninstall the Optane software and it should resolve the issue you are experiencing.  This is how I resolved it at least. 

Trav... 

Romanof54
1 Copper

Re: Intel Optane memory Pinning - Alienware Area51m

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Thanks so much for sharing this fix.  Tried to do the repair by downloading it from Dell - didn't work.  Uninstall worked perfectly.

22 Replies
Gman300
1 Copper

Re: Intel Optane memory Pinning - Alienware Area51m

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Hi,

I had the extact same issue and tried reinstalling drivers which didn't work.

What worked for me was to remove the Dell Rapid-Storage Driver. To do this, download the exe from the dell website (Intel-Rapid-Storage-Technology-Driver-and-Management_589C4_WIN_17.5.0.1017_A00).

Run the exe and select remove software. This resolved the issue for me

MaxTravelor
2 Bronze

Re: Intel Optane memory Pinning - Alienware Area51m

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@salva72 

Another possible solution is to remove the Intel Optane software that was installed (in error) during the "auto update" installation of the Intel Storage Drivers - You can do this by going to the Add Remove Programs - You should see a specific Intel Optane Software Component.  Uninstall the Optane software and it should resolve the issue you are experiencing.  This is how I resolved it at least. 

Trav... 

ribo8
6 Indium

Re: Intel Optane memory Pinning - Alienware Area51m

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I got the same error after updating to 1903 Windows 10 update on my Dell Latitude 5590.

What does the Intel Optane actudally do? Is it safe to uninstall it? If I don't uninstall, does the error really affect my laptop?

salva72
6 Indium

Re: Intel Optane memory Pinning - Alienware Area51m

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Hello, I finally removed a component refered to optane memory pinning or similar and Windows stopped showing error messages. On the other hand I saw after checking in Intel web page that this Area 51m came with raid 0 Intel® Rapid Storage Technology (Intel® RST 17,2), I still dont know if it hasn't got anything to do with that optane error.. But for now it has worked and no more errors. Thanks to all for your help. Salvador
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ribo8
6 Indium

Re: Intel Optane memory Pinning - Alienware Area51m

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Hi salva72,

Which component did you remove?

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salva72
6 Indium

Re: Intel Optane memory Pinning - Alienware Area51m

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Hi, There was one component were the title stated something related to memory pinning .. don't remember the exact name...sorry
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Ebin2310
1 Copper

Re: Intel Optane memory Pinning - Alienware Area51m

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This worked for me too..

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Perfectcritic
2 Bronze

Re: Intel Optane memory Pinning - Alienware Area51m

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It has probably affected all Dell notebooks / Desktops on account of update for Windows 10, version 1903. There is a thread recently started on Microsoft but they have pointed fingers on Dell. https://answers.microsoft.com/en-us/windows/forum/all/intel-optane-memory-pinning-error/e02e44da-09c...

 

The problem is Intel Optane Memory app was installed as a part of the Windows 10, version 1903 update and seems a high level issue if the drives supporting Intel Optane Memory caching on Dell devices isn't installed. Probably Dell should be releasing a force patch to perform a silent uninstall on devices which got Windows 10 version 1903 update and don't have devices supporting Optane Memory caching. 

In the meantime while the Dell software support team investigates here are the steps to perform manual uninstall in an easy way.

  1. Ensure you do have the issue by performing right click on any folder. If you see the below screenshot image on your windows taskbar then you do have the Intel Optane app installed as a part of the Windows update. 

Windows_Update_Intel_Optane_Error.png

2. Click on Start icon and type Add or remove programs and launch the Add / Remove program.

 

3. In the list click on this application

 Windows_Update_Intel_Optane_Uninstall.png

4. Click Uninstall. Preferably reboot after that so that its not hogging on your Windows processes. 

PS: Press Kudos if this has helped.

Re: Intel Optane memory Pinning - Alienware Area51m

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Your solution appears to have worked.  I followed your directions to uninstall the software and reboot.  So far so good.

 

Of course, I'm still absolutely IRATE that Dell knows about the issue and wanted to charge me $300 to fix it.

 

It's ridiculous that they can create a problem and force us to find the solution.

 

I'm grateful to your help.  Thank you.

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