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3 Posts
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1304
July 24th, 2018 19:00
Intel UHD 630 driver not installing through supportassist.
Hello, I saw a few other posts for this and I just wanted to say that I have the problem. It is on an Alienware 17r5 with an i7 8750h and a GTX 1070, I have been trying this for a few days and I'm still not getting anywhere with it. Has anyone else had any luck with getting it installed?
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Buzzcronym
26 Posts
0
July 25th, 2018 12:00
The easiest way to update the Intel UHD Graphics 630 driver is to download the install package from Dell, for your specific model (mine is the 17R5). Then launch the installer, which will prompt you to 'Install' or 'Extract'. Choose the 'Extract' button, because 'Install' will fail just like in the SupportAssist app. Put the extracted files on a drive or folder of your choice.
Then right-click the Windows button in the bottom left and go to 'Device Manager'. Expand 'Display adapters' and right-click on Intel UHD Graphics 630, and select 'Update driver'. Browse to the location you extracted the driver package to, and select the 'Graphics' folder. Your UHD Graphics 630 will be successfully updated.
But, you're not finished yet. Launch the Dell SupportAssist app, which will still show the update for the Intel UHD Graphics 630. Hit the Install button and let it download and install the driver, which it will do successfully this time, after which it will prompt you to reboot.
Don’t waste your time with other suggestions that tell you to uninstall, reinstall, or remove battery. Those steps are not necessary.
Zangardo
3 Posts
0
July 25th, 2018 18:00
Thank you for your reply. I will give this a go and see how it works.
Carneol
1 Message
0
July 25th, 2018 22:00
I made the same experience - installed driver directly by using the device manager and it worked fine.