We're sorry for the bad experience you have had with the system. If you still need help, please send me a private message with the Service Tag, a little explanation of current system issues and I will review your case.
Same here.... its too bad they just can't send out a replacement heatsink/fan assembly with proper thermal grease.
I just got off tech support and just sitting IDLE it is hitting 90C and he says that is within normal operating temperatures!
Last Alienware laptop I will ever purchase. I'm going to make it a goal of mine to respond to every single Alienware thread on the internet to let people know that they no longer stand behind the Alienware product like they used to.
Eimy_B
4 Operator
•
4.4K Posts
0
October 22nd, 2018 10:00
Hi @TheCassmagg,
We're sorry for the bad experience you have had with the system. If you still need help, please send me a private message with the Service Tag, a little explanation of current system issues and I will review your case.
Naconbits
3 Posts
1
November 26th, 2019 15:00
Same here.... its too bad they just can't send out a replacement heatsink/fan assembly with proper thermal grease.
I just got off tech support and just sitting IDLE it is hitting 90C and he says that is within normal operating temperatures!
Last Alienware laptop I will ever purchase. I'm going to make it a goal of mine to respond to every single Alienware thread on the internet to let people know that they no longer stand behind the Alienware product like they used to.