Only my 2 cents, it maybe a motherboard issue. I don't want to make any bad recommendations but it maybe worth contacting someone who repairs alienware if it is a potential solution.
Have you tried using a different power supply? When you run the pre-boot assessment, what wattage does it show against the power supply? I think yours should be a 150W or 180W.
Also, just make sure the battery is connected properly and there isn't a bent pin.
I'm assuming one of the things you tried was a power drain? Unplug the power supply and the battery and hold the power button down for 30 seconds.
It said 90W connected because the charger was a random Dell charger lying around so I used it. It said it would charge slowly but not that it wouldn't charge at all
user_8d9d07
2 Posts
0
February 23rd, 2020 15:00
Only my 2 cents, it maybe a motherboard issue. I don't want to make any bad recommendations but it maybe worth contacting someone who repairs alienware if it is a potential solution.
TheMythicHyper
4 Posts
0
February 25th, 2020 14:00
Thank you, might try that if there is nothing else that fixes it.
mattyb3
5 Practitioner
•
1.7K Posts
0
February 25th, 2020 20:00
Have you tried using a different power supply? When you run the pre-boot assessment, what wattage does it show against the power supply? I think yours should be a 150W or 180W.
Also, just make sure the battery is connected properly and there isn't a bent pin.
I'm assuming one of the things you tried was a power drain? Unplug the power supply and the battery and hold the power button down for 30 seconds.
TheMythicHyper
4 Posts
0
March 6th, 2020 10:00
It said 90W connected because the charger was a random Dell charger lying around so I used it. It said it would charge slowly but not that it wouldn't charge at all