We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
Sorry but I was not able to answer, the problem is still alive.. the computer is burning a lot of energy in the battery and when I play with some games the battery takes only 20 minutes to go from 100% of charging.. to zero. The model of the computer is:
Hope you have all info... the problem.. is the battery and the fans.. all super working to compensate the super heat of the Keyboard. Please help me in this matter.. because the computer is too hot.. and I am worried it could be damage by that temperature. Thanks
DELL-Cares
Moderator
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27.6K Posts
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June 4th, 2020 23:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
Marco Cisini
2 Posts
0
June 5th, 2020 02:00
Sorry but I was not able to answer, the problem is still alive.. the computer is burning a lot of energy in the battery and when I play with some games the battery takes only 20 minutes to go from 100% of charging.. to zero. The model of the computer is:
DESKTOP-0OGEONO
PROCESSOR: INTEL (R) CORE(TM) I7-8750H CPU@ 2.20 GHZ
RAM: 32 GB (31,8 AVAILABLE)
ID: 4BCE91B2-61C6-426C-A695-D770ED72FF79
PRODUCT: 00330-51715-74230-AAOEM
SYSTEM TYPE: 64BIT PROCESSOR X64
Hope you have all info... the problem.. is the battery and the fans.. all super working to compensate the super heat of the Keyboard. Please help me in this matter.. because the computer is too hot.. and I am worried it could be damage by that temperature. Thanks
ze3bar
3 Posts
0
June 5th, 2020 20:00
are you gaming with the battery or plugged in? you have to be plugged in to play games properly...
you also need to use a cooling pad because the laptop can't pull enough air when it's on the table.