ad I got Dell support to help and they said my motherboard needed replacement. Everything was done within 24 hours. The engineer advised me next time when there's a BIOS update to:
1) Ensure windows 10 updates are all recent
2) Go straight to Dell's site and download the BIOS updater yourself and run it manually, instead of using the auto updater
Robotnikman
3 Posts
0
December 7th, 2018 08:00
No I have not, I left it out for a minute but haven't tried for that long. I'll try that when I get off work today
Also, not sure if those steps would work since they are for the older M15x and not the new M15 which recently came out
JOcean
9 Legend
•
12.6K Posts
0
December 7th, 2018 08:00
Have you tried removing the CMOS battery (coin cell). Leave it out of the system for at least 15-30 minutes. Then reinsert and try again.
Also have a look at this series of posts.
http://forum.notebookreview.com/threads/alienware-m15x-not-booting-scroll-lock-caps-lock-and-num-lock-blinking.699799/
Eimy_B
4 Operator
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4.4K Posts
0
December 7th, 2018 12:00
Hi @Robotnikman,
Send me a private message with the Service Tag so I can review your case.
Robotnikman
3 Posts
0
December 7th, 2018 18:00
Apam_Savior
2 Posts
0
December 18th, 2018 21:00
Hi,
I just updated my BIOS for my M15 and I'm facing the exact same problem. Do you know what the solution was?
SCT-M15
2 Posts
0
December 24th, 2018 22:00
same device, same bios update problems. :Sad:
Apam_Savior
2 Posts
0
January 2nd, 2019 19:00
ad I got Dell support to help and they said my motherboard needed replacement. Everything was done within 24 hours. The engineer advised me next time when there's a BIOS update to:
1) Ensure windows 10 updates are all recent
2) Go straight to Dell's site and download the BIOS updater yourself and run it manually, instead of using the auto updater