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315
December 23rd, 2022 06:00
AW2521H, mDP error
Just buy this monitor (AW2521H), and did every step carefully the set it up. When I connected the DP to mDP cable to my laptop (Dell G15, i7 11th gen, RTX 2060) on monitor next message appear "DP input" then "entering eco mode".
I checked everything I could find on internet, updated all drivers, make sure every cable is plugged in and nothing. When I connect the mDP, in display settings it appears that I have 2 screens, but both are the same (1|2), it cannot detect any other display than my laptop.
On the other hand, with HDMI connection it works fine. But I can get only 240Hz out of his true potential with DP of 360Hz.
What can I do?
I will add a screenshot made when trying to figure out what the problem is in comments.
1 is my laptop
2 is the monitor connected with HDMI
3 is the same monitor connected with mDP, but I can't access it.
Sometimes tabs open on that screen, but because I can't access it I have to unplug the DP cable then see the tabs on one of 2 displays that actually work.


Clau00
3 Posts
0
December 23rd, 2022 06:00
crimsom
7 Technologist
•
6.1K Posts
1
December 23rd, 2022 08:00
Hi @Clau00 welcome to this free user-to-user Alienware laptop discussion forum.
Support for Alienware 25 Gaming Monitor AW2521H | Documentation | Dell US says
Please click on Product Support to detect and share Dell g15 Model and Revision Number (example: Dell G15 5511) and operating system, and external port connectivity.
Are your laptop to external monitor cables HDMI version 2 and DisplayPort version 1.4
Clau00
3 Posts
0
December 23rd, 2022 09:00
Just checked, it's an Dell G3 15 3500, and in his spec manual I found that it has Mini DisplayPort 1.4b.