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3 Posts

315

December 23rd, 2022 06:00

AW2521H, mDP error

Just buy this monitor (AW2521H), and did every step carefully the set it up. When I connected the DP to mDP cable to my laptop (Dell G15, i7 11th gen, RTX 2060) on monitor next message appear "DP input" then "entering eco mode".

I checked everything I could find on internet, updated all drivers, make sure every cable is plugged in and nothing. When I connect the mDP, in display settings it appears that I have 2 screens, but both are the same (1|2), it cannot detect any other display than my laptop. 

On the other hand, with HDMI connection it works fine. But I can get only 240Hz out of his true potential with DP of 360Hz.

What can I do?

 

I will add a screenshot made when trying to figure out what the problem is in comments.

1 is my laptop

2 is the monitor connected with HDMI

3 is the same monitor connected with mDP, but I can't access it.

Sometimes tabs open on that screen, but because I can't access it I have to unplug the DP cable then see the tabs on one of 2 displays that actually work.

3 Posts

December 23rd, 2022 06:00

IMG-20221221-WA0005.jpg

7 Technologist

 • 

6.1K Posts

December 23rd, 2022 08:00

Hi @Clau00 welcome to this free user-to-user Alienware laptop discussion forum. 

Support for Alienware 25 Gaming Monitor AW2521H | Documentation | Dell US says 

crimsom_0-1671811969163.png

Please click on Product Support to detect and share Dell g15 Model and Revision Number (example: Dell G15 5511) and operating system, and external port connectivity. 

Are your laptop to external monitor cables HDMI version 2 and DisplayPort version 1.4

3 Posts

December 23rd, 2022 09:00

Just checked, it's an Dell G3 15 3500, and in his spec manual I found that it has Mini DisplayPort 1.4b.

Screenshot_20221223_174657_Office.jpg

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