Hi @arctrog

System model and revision?

Uninstall and reinstall the Command Center following ALL the steps on this article:

https://dell.to/2ZQhqU1

I have already had to do this (twice) to get the command center to work, and then today, the FX just suddenly stopped working again. Cannot change the FX at all. Am I seriously going to have to uninstall and reinstall AGAIN?? This is kind of insane. This computer isn't a month old. They couldn't install it right when I ordered it? Do you realize how expensive these are?

We are very sorry for the inconvenience. We just want to make sure you are following the correct steps for resolving this issue. Please confirm the requested system information, so that we can confirm which version of the Command Center you should be using. 

I'm literally dealing with the same thing with my brand new m15. My FX tab can't be clicked on and my Fusion doesn't work. I can't see my CPU/GPU temperatures or control OC. All I keep seeing in all the forums are links to the instructions on how to reinstall AWCC. I've reinstalled the thing like 5 times at this point.

Hi, 

Please try installing the Command Center from the Microsoft store, and let us know if you still do not have those options.

Hi, 

Send us your Service Tag in a private message, so we can look further into this. 

How utterly perfect. It won't allow me to send a private message. That's absolutely brilliant. I'm so glad I dropped a few grand on the computer I've dreamed about for 10 years just to have it be a complete trainwreck. I could not be more disappointed or sad. Or trapped. Thanks for nothing, Dell. 

Hi @absentee

I sent you a private message, please check and reply for further assistance. 

I have no private messages. Nor any record of the ones I sent. So it appears, as I said, that that is not working either.

Check your account settings, it seems that you have the option of private messages, disabled.

I did. I don't. 

I see a new version was released. Following previous instructions I unistalled and reinstalled. Didn't work at all. It no longer tries to update each time I start, but neither are any of my FX active.

I just posted the text of a workaround that actually works, unlike the instructions here.