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1 Rookie

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1 Message

378

September 24th, 2022 19:00

m17 R2, GPU is dead... AGAIN!

I bought my laptop back in 2019. within the year the laptop partially stopped working. I could use the computer but was unable to play any demanding games which is what the whole reason I bought it was for. I looked in device manager and saw the 2070 max q had an exclamation next to it. I tried reinstalling the drivers and nothing worked. I DDU the drivers and still no luck. After several hours of troubleshooting with Dell techs online we concluded the GPU was fried. Thankfully it was still under warranty at the time and Alienware was able to have a tech come out and replace the board for free. Got it replaced, and it worked!

so since then it was all fine and dandy up until 6 months ago and now im stuck at the same spot. At first i couldn't install the drivers. so i reinstalled windows and tried to install the gpu drivers but when it tries it just crashes the entire pc to the point that when i go to reboot it it boots into a recovery mode and wont even boot up anymore. I have lost count of how many times ive reinstalled windows in order for the thing to work and nothing. I suspect it is the gpu is dead again and of course it is out of warranty. I am so disappointed. I am at a loss and just wanted to come here and see if anybody could help. My laptop is useless at this point as I can't even get it to boot.

7 Technologist

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6.1K Posts

September 24th, 2022 19:00

Hi @C25264 welcome to this free user to user Alienware laptop discussion forum. 

The $100 Dell Laptop Repair | Dell Repair | Laptop Repair | Notebook Service Center (parts-people.com) seems a good option. 

5 Practitioner

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3.1K Posts

September 25th, 2022 06:00

Hi @C25264 ,

This is definitely a hardware issue that can be repaired if you have premium support on the laptop, and if this is a common issue with them you could argue to dell that it's an issue with this revision of the m17 r2.

1 Rookie

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1 Message

October 11th, 2024 18:18

This is a common issue... there are videos on youtube indicating this problem and if you look up this issue on google it pops a lot of comments about it. I contacted Dell Support and they do not offer a solution other than to pay for the diagnosis and to pay for the fix if its fixable. Its very disappointing how a so expensive laptop (I bought mine in 2020) can only last 4 years.

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