This is definitely a hardware issue that can be repaired if you have premium support on the laptop, and if this is a common issue with them you could argue to dell that it's an issue with this revision of the m17 r2.
This is a common issue... there are videos on youtube indicating this problem and if you look up this issue on google it pops a lot of comments about it. I contacted Dell Support and they do not offer a solution other than to pay for the diagnosis and to pay for the fix if its fixable. Its very disappointing how a so expensive laptop (I bought mine in 2020) can only last 4 years.
crimsom
7 Technologist
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6.1K Posts
1
September 24th, 2022 19:00
Hi @C25264 welcome to this free user to user Alienware laptop discussion forum.
The $100 Dell Laptop Repair | Dell Repair | Laptop Repair | Notebook Service Center (parts-people.com) seems a good option.
A51-06
5 Practitioner
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3.1K Posts
0
September 25th, 2022 06:00
Hi @C25264 ,
This is definitely a hardware issue that can be repaired if you have premium support on the laptop, and if this is a common issue with them you could argue to dell that it's an issue with this revision of the m17 r2.
RAlfonzo
1 Rookie
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1 Message
0
October 11th, 2024 18:18
This is a common issue... there are videos on youtube indicating this problem and if you look up this issue on google it pops a lot of comments about it. I contacted Dell Support and they do not offer a solution other than to pay for the diagnosis and to pay for the fix if its fixable. Its very disappointing how a so expensive laptop (I bought mine in 2020) can only last 4 years.