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13186
May 16th, 2018 14:00
Not boot up, stuck on first screen
I got alienware 17 r3, I was trying to recover my laptop with usb driver, but it stucked up in loading process, so I turned it off.
When i try to turn it on, it stucks on logo screen and I cannot open the bios and boot menu with pressing F2 and F12.
I removed battery and I pressed power button, it did not work.
I wanted to reset bios battery, but I could not reach it on motherboard.
When i try to turn it on, it stucks on logo screen and I cannot open the bios and boot menu with pressing F2 and F12.
I removed battery and I pressed power button, it did not work.
I wanted to reset bios battery, but I could not reach it on motherboard.
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Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
May 18th, 2018 15:00
Hi,
Please try running a PSA/Diagnostic test from the Boot menu. Let us know if you receive any errors.
https://www.youtube.com/watch?v=69YxkmdLwrk
jetbruceli
5 Posts
0
November 20th, 2018 05:00
My r4 17 is turning into a mess.
At first the USB ports (except thunderbolt) stopped working. Checked the drivers and USB xhci connection had an arrow. Could not update driver.
Restored from previous image and problem still there. Reinstalled latest bios and now, my system doesn't seem to boot down correctly. When it comes on, the FF lights stay on and cannot be turned off with the app saying a hardware problem.
Tried to reinstall Windows and now my device is stuck at the Alienware logo.
The warranty is over as of Feb 2018 but this machine does work and after the diagnosis it says all is well.
Please someone tell me what the next step is? I don't want to pay an arm and leg for repairs but I am assuming this has something to do with either the power to the ports or the ports themself.