Did you purchase the extended warranty for accidental damage? Basic one year or extended warranties do not cover breakage. Make sure you completely turn off a laptop before closing the lid for an extended period of time or before you transport it in a case.
Check with Dell repair services to see if it is worth having it repaired. It might be better to buy a new laptop.
You need to reply to the private messages sent to you by DELL-Cares asking for the service tag number. We need it to ascertain what warranty was purchased by you.
Mary G
4 Operator
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20.1K Posts
0
October 3rd, 2020 07:00
Did you purchase the extended warranty for accidental damage? Basic one year or extended warranties do not cover breakage. Make sure you completely turn off a laptop before closing the lid for an extended period of time or before you transport it in a case.
Check with Dell repair services to see if it is worth having it repaired. It might be better to buy a new laptop.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 5th, 2020 08:00
Mgr998,
You need to reply to the private messages sent to you by DELL-Cares asking for the service tag number. We need it to ascertain what warranty was purchased by you.