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1210
January 14th, 2019 16:00
SSD Harddrive quit after 1 year. Is normal for Alienware?
Hi, a couple of weeks ago my computer R15 gave out completely after only a year and I purchase it through the DELL website NEW. The SSD quit and Dell told me I would have to wait 5 days for someone to call me for support. I couldn't wait 5 days because I am a web designer so I took it to a local PC store and they removed the SSD drive and added a 1 TB regular hard drive which is of course slow AF. So now I have no Alienware PC to speak because all of the Alienware graphics are gone. I paid over a grand for this computer 14 months ago so I am really **bleep** off that it died on me!
Is this normal? Funny how it happened right after my warranty ended too!
Never again will I buy Alienware or Dell for that.
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Alienware - Rodrigo
9 Technologist
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4.4K Posts
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January 14th, 2019 21:00
Hi,
We are sorry to hear about that inconvenience. I recommend that you contact the out of warranty department and explain to them your situation, they will be able to confirm the available repair options.
palu_wang
1 Rookie
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39 Posts
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January 14th, 2019 22:00
您好，您指的外星人图形消失了是说壁纸和主题么？假如是壁纸，在网上是可以单独下载的哦，但是主题可能无法单独下载，如果是需要键盘灯光设置驱动，可以到戴尔的官网的应用程序列表下载的
Artistgew
2 Posts
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January 15th, 2019 10:00
I did contact Dell again and they wanted another $89 to speed up my pc. What a joke! I have lost all of my data and personal files and software, & spent $300 to have a new hard drive put in. NEVER AGAIN