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Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
April 23rd, 2018 12:00
Hi,
It does not sound normal. Can you test an external monitor or a TV with an HDMI cable? Check if the same issue happens on the external display and let us know.
YShoukry
1 Rookie
12 Posts
April 23rd, 2018 17:00
Tried to connect to an external screen but the same issue doesn't happen with the external display.
April 30th, 2018 08:00
Thanks for confirming this. Send me your Service Tag in a PM, so we can look further into this.
April 30th, 2018 09:00
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Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
April 23rd, 2018 12:00
Hi,
It does not sound normal. Can you test an external monitor or a TV with an HDMI cable? Check if the same issue happens on the external display and let us know.
YShoukry
1 Rookie
•
12 Posts
0
April 23rd, 2018 17:00
Tried to connect to an external screen but the same issue doesn't happen with the external display.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
April 30th, 2018 08:00
Hi,
Thanks for confirming this. Send me your Service Tag in a PM, so we can look further into this.
YShoukry
1 Rookie
•
12 Posts
0
April 30th, 2018 09:00