Either there was nothing that could be done, or they are aware of the problem and there is a fix in the works. There was also a group over there that didn't work for HP that kept up on things and eventually one would get help from them. I was one of those people with around 3000 post under my belt. I guess others here are just using an external mouse to get around the problem. There are no generic drivers from Synaptics, just instructions to go to your manufacturers web site, and all there is a very old driver from 2015. This machine was nearly $3000. Does Dell expect me to blow another $3000 just because they can't be bothered to update their drivers. That's not going to happen! I would fix it myself, but I don't know how to re-write someone else's software to make it work properly.