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2380
July 25th, 2018 16:00
Support Assist keeps asking my to install bios
Hi,
I have Alienware R4 1080GTX which has been a massive pain in the **bleep** ever since I bought it.
Every time I run support assist it has repeatedly detected that my BIOS is an older version, and asks me to manually install BIOS version SKL1.3.0_KBL1.2.4, 1.3.0.
Now I have done this a couple of times and every time after restarting my system and running support assist, it asks me again to install the updated BIOS.
This has been going on for weeks, I have compared my BIO version through device manager and the version I have is 1.2.4.0.
Any ideas why after downloading and installing the latest BIOS it is still showing as the previous version in my device manager?
Also, I have tried to update from device manager without success.
Thanks for any help
4lien
1 Rookie
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14 Posts
0
July 25th, 2018 21:00
Uninstall Support Assist.
Eimy_B
6 Operator
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4.4K Posts
0
July 26th, 2018 10:00
Hi @SY81,
Is a bug from the app, we will escalate this.
Thanks for the information.
Nik Bee
1 Message
0
September 9th, 2018 14:00
Just an fyi, this is still an issue. I think my 15 R3 has installed this 3 times. Still considered "urgent".
martino.pellegrini
1 Message
0
September 16th, 2018 07:00
Same for my 15 R3 gtx 1080. Should we ignore it up to next update
TomC69
33 Posts
0
September 22nd, 2018 19:00
Still does this. Good reason to just uninstall support assistant until this is fixed imho. Also saves ~1-2% memory usage, lol!