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June 17th, 2020 08:00

The keyboard backlight is not adjustable in Alienware M17 R2

I got an Alienware M17 R2 laptop and after a little tweaking and updating to win 10 pro, I decided to set up the keyboard backlight. But in the Alienware Command Center i can't find any way to adjust backlight of the keyboard.

I found a video about reinstalling the command center (including folder deleting and registry clean up), but that didn't help for me at all. After reinstalling I still cannot adjust macros and backlight of the keyboard.

Could anyone help me?

June 17th, 2020 13:00

So, as the Dell told me, I removed all partitions and installed a clean Windows 10 Home. After installation, I downloaded the latest version of AWCC and cheers! now everything works!

After that I decided to upgrade to Windows 10 Pro and it works!

It was a factory bug!

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