USB Port is not detected for Arduino

Question

I am using alienware 17 and I forgot the laptop cd. Background: I cleaned everything on laptop, factory reset. Issues: 1. (not a problem) USB ports seem working for usual job such as reading card etc etc; 2. (a real problem) USB ports is not detected if you check it on window management, I attach the screen shot, Arduino is not detecting the port so I can not upload any codes on stuffs. I also attach the pic. Any idea? I read other peoples problem and I found one answer there: https://www.dell.com/community/Alienware-General-Read-Only/Alienware-17-R3-USB-Port-Not-Working-Properly/td-p/5595307,.... If it was a systemic issue on the Alienware 17-R3, we would be seeing thousands of customer complaints. We are not. You should contact Support and get another like for like exchange. Not a proper answer.

alien_user · Answer

I forgot to turn on the email notification. Please share some idea, I need it.

alien_user · Answer

by the way, is there a usb installer that I can download? I google and other laptop company still puts their installer on such website.

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