Hello,

So my story started in 3/29/2017 When I purchased this laptop from bestbuy as an open box item. I was told from that point and continuously until about a week or so ago that open box items carry the same warranty (1 year parts/service) As buying a new product. However the person who bought it and then returned it also registered the warranty. So about the end of Dec. start of Jan. I started getting extreme drops in FPS on games I normally play. A bit of trouble shooting and on hwmonitor noticed that half the cpu cores were quite a bit hotter than the other 2. Also then downloaded intel XTU and it confirmed that it was indeed hitting thermal throttle. I have the i7-6700hq so it isnt from overclock or any other fault on my part. Contacted alienware support and had the remote diagnostics guy connect. He confirmed my issue. Said I was still under warranty etc. Then however since the warranty was under the person who first bought the computer they had to transfer it and then I would have to send the computer in. Emails exchanged, phone calls, lots of time nothing got done sent in copy after copy of my receipt. It took them until last friday 3/17/2018 for them to finally transfer my warranty/ownership. Mostly because before this point I was "not" a customer because the service tag was not in my name so they made no notes of me calling in no record of my issues etc. Even one guy a manager of the Alienware tech support I recognized his voice and name from how many times spoke to him yet he never once made a note or record of me in the system. Now come to find out they now claim my laptop is "not under warranty" they claim it expired on 1/14/2018. So I wasted 2+ months trying to transfer a warranty they will not honor. Not to mention that I should have a warranty for over a week still (ten days to get to my purchase date). The gentleman from their advanced resolutions team offers to fix it as a one time courtesy However states the computer is no longer under warranty and I will be charged for repairs. Also in the meantime I have also been in contact with best buy corporate and they have contacted their dell corporate contacts and they assure me even have an email from the dell team stating show proof of purchase and they would adjust my warranty/honor it. Still Now I am told that this Rajeev (Rajeev.Aggarwal@dell.com) person from the Advanced resolutions team is my only point of contact with dell from this point on. And he tells me No warranty. I am sick of the months of run around, trouble, calls, emails, stories, lies, and flat out disinterest in backing their product. I dont get the same story from one call to the next until finally this guy Rajeev promises to take care of it for me and fix the issues completely. Just to find out he is unwilling to help. 

I feel wronged and ripped off here honestly not only should my laptop still be under warranty But it should also be extended for the time and failure on their part that they wasted months JUST TO TRANSFER OWNERSHIP. I do not feel it is too much to ask for the warranty to be extended since they are the ones at fault. I called and emailed for months no help. Now the only help is your warranty is expired but it shouldnt be which I am told by your own people!!! Makes me wish After the first DOA I received (which was brand new not openbox) I had walked away to another company. My old asus G74 any issues I had with that boom they fixed it and made up for any issues. You guys at DELL not only dont want to help your customers you chase them away.

Your company had an opportunity to keep a customer I tried for months. But you have lost one for sure. No I would not reccomend Alienware. Honestly wish I had bought the MSI like my friend DID. I wanted something a bit slimmer. In the long run a bulky laptop would have been much better than a flashy paperwight.