Your Alienware m15 is not old and is included in the current list of this AWCC version 5.2.100.0 for new Dell Laptops. Agree, Dell Technical Support should be fixing their Dell Flagship enticement to buy their new Laptops.
Had m15 for about a year. Had an AWCC FX issue. Didn't like the way the program operate. It was like a nightmare. Called in for remote service at least 6 times. None of the tech can figure out how to fix it. This stupid AWCC forced to installed this update OC Control thing that made AWCC disappear the FX feature. Overtime tried to fix it myself, watching Youtube, and my lights on the keyboard stayed on for 5 months. Couldn''t turn of the keyboard lights until today. I some how reopened the AWCC, FX is back and I was able to change keyboard lighting and turn off. I leave it off. Just hope Dell fix the AWCC. Don't know what fixed it, but just super disappointed.
crimsom
7 Technologist
•
6.1K Posts
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January 4th, 2021 16:00
Hi @kcmega007 welcome to this user to user forum.
Your Alienware m15 is not old and is included in the current list of this AWCC version 5.2.100.0 for new Dell Laptops. Agree, Dell Technical Support should be fixing their Dell Flagship enticement to buy their new Laptops.
How to Remove and Reinstall the Alienware Command Center.
kcmega007
2 Posts
0
September 3rd, 2021 19:00
Had m15 for about a year. Had an AWCC FX issue. Didn't like the way the program operate. It was like a nightmare. Called in for remote service at least 6 times. None of the tech can figure out how to fix it. This stupid AWCC forced to installed this update OC Control thing that made AWCC disappear the FX feature. Overtime tried to fix it myself, watching Youtube, and my lights on the keyboard stayed on for 5 months. Couldn''t turn of the keyboard lights until today. I some how reopened the AWCC, FX is back and I was able to change keyboard lighting and turn off. I leave it off. Just hope Dell fix the AWCC. Don't know what fixed it, but just super disappointed.