m15 R1, doesn’t boot

Question

Hi, my m15 from 2018 just crashed while I was AFK in a game however it does not boot anymore. I know that I didn’t have a lot of storage left so I am wondering whether this could have something to do with it. Or if it is a hardware failure as I remember reading a message saying no memory detected so I could have dead ram sticks. Does any one know what I should do?

Sacha_davidson · Answer

also I forgot to mention but the error I get is failed to boot and it says no media detected

A51-06 · Answer

So its a boot drive issue. run the ePSA by clicking F12 and then let me know.

Sacha_davidson · Answer

Do you think I should try booting off a usb stick and clearing up storage or do you think this issue is on the hardware side

Sacha_davidson · Answer

Hi here are the results

A51-06 · Answer

I can’t see the image you posted. tell me what it says and I’d recommend using the usb to lean up the files on it and if it doesn’t detect the boot drive, it’s a failed boot drive.

Sacha_davidson · Answer

Everything was passed with includes a boot test a hard drive test memory cpu gpu everything however I did not see a test for the boot drive (ssd) however that must be part of the boot test

A51-06 · Answer

Can you see the drive in the bios? if you can, it’s a windows issue. if you can’t, it’s a drive issue,

mattyb3 · Answer

So the laptop will boot to the BIOS but fails to boot to Windows? If this is the case then it's probably your SSD or maybe Windows corruption.

What happens when it fails to boot? Does it do a hard shut down and try to restart or does it just sit there trying to load?

Alienware

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