m15 R2, fail Intel GPU

Question

Hello good afternoon, I need a lot of help. On September 16, 2020 I buy an Alienware m15 R2 laptop. On November 4, 2021 the warranty expired. Unfortunately, yesterday my laptop while performing a task, the screen got 3/4 in black color and the rest of the screen a white strip. Force the shutdown and when turning it on again absolutely nothing is displayed? Less even the word Alienware at startup. I have connected it to the HDMI of my SmartTV and there is video there. I left it off all night and this morning I have turned it back on 'hoping video working normal' and for a fleeting moment you see the word Alienware. But then it stays black and only receive video through HDMI. Everything points to a failure of the intel GPU. I am having dislikes because it is incomprehensible to me that a quality and something expensive device suffers from this type of situation in something over a year. Now the situation here is the complex and where I need help and advice. Having this case, would Dell cover this type of damage at the hardware level? Because as I indicated it, it is unfair that after one year (and with the service expired) with very moderate and basic use I know of this situation. Additional question, can you use the Nvidia RTX 2070 GPU to be the one that projects video on the laptop screen? If so, how would you do it?

ejn63 · Answer

If what you're saying is that the external display is OK but the internal is not, it sounds more like a display problem than a GPU problem.

Whether the nVidia display can be used on its own depends on the system configuration -- some are set up with software control; others allow firmware control. If you have firmware control, you will have a setup (F2) option to disable Optimus and run the nVidia GPU as primary. If that's not there, the Intel GPU is permanently wired to the outputs and you can't run the nVidia as the primary GPU.

To test the screen, hold the D key through powerup. Do you see the series of self-test screens or does the screen go black (or remain black)?

hanzox5 · Answer

Is it possible that the failure is with the screen? But if the problem is with the screen, it should only get dark and nothing else, but the screen got black and with a white strip on the right side and in a certain way it looked with a lot of word distortion... And as i said, when i turned on it sees alienware on startup but it is for less than a second and the screen goes black.

DELL-Chris M · Answer

There is no 'fair or unfair'. There is only in warranty and out of warranty. As ejn63 asked, what was the result of the LCD BIST (Built-in Self Test)?

hanzox5 · Answer

Hello and i performed the screen test that indicated me that the 'd' key should be pressed, but nothing is displayed, what if it is that at the moment of turning on in 'cold' you can see the alienware logo for a while . Thanks for the help

ejn63 · Answer

If holding -- not just pressing -- the D key through powerup did not initiate a series of self-test screens, you have a bad display panel.

Ygee · Answer

Same problem with mine, my M16 powers on and the fans are working too but the screen is blank..and op said it out of frustration, although it is UNFAIR for a customer to go through these problems after paying a load of money on your product.

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