2 Posts
1
8268
m15 R2, touchpad scrolling does not work
2 finger scrolling does not work, maybe 2% of time it works perfect the other 98% it's unusable.
I read/saw a few reviews with the same issue. I think all updates are good, expect the alienware command software that refuses to install correctly.
Is this a software issue that's getting looked into?
(I've had it for 3 weeks, having to use a mouse is crazy)
Desert Locust
8 Posts
0
February 21st, 2020 07:00
Please refer to my solution posted here =
Re: m17 R2, scrolling is jumpy and unresponsive
As some mentioned later in that thread, the issue lies with Tobii Experience, however, it's not an issue but a feature. Go ahead and follow the steps to disable the Scroll at gaze feature and you should have no further issues! Good luck!
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
August 22nd, 2019 15:00
Hi @joshcraig
Send me a private message (by clicking my Alienware-name) with the Alienware PC service tag number so I can review your case.
DigitalMoses75
1 Message
0
September 5th, 2019 08:00
I have the same issue. This was also reported on a review I watched. Did you ever get it resolved?
VaLa_96
2 Posts
1
September 19th, 2019 18:00
Maybe you should give out a solution in this thread and not in a Private Message (DM is Twitter) so that all of us can get the fix. Having the same issue.
Mkassorla
1 Message
1
September 19th, 2019 20:00
Yes, please look into the touchpad and the AWCC. Dell please I'm having the same issues. I was able to fix the scroll temporarily but only temporarily.
rabcat
1 Message
1
September 27th, 2019 10:00
I am seeing the same issue. Two finger scrolling is not smooth at all.
DThom24
1 Message
0
October 8th, 2019 20:00
Same issue here I am not sure what to do to fix?
adsfj
2 Posts
0
October 26th, 2019 13:00
I have the same issue on the m17 R2. How do you fix this?
MichaelZettel
1 Message
0
November 29th, 2019 12:00
Same Problem here, please help!
mattootski
2 Posts
0
November 29th, 2019 17:00
Same issue here, scrolling with 2 finger gesture is jumpy and often registers double click.
Aligrad
1 Message
0
December 4th, 2019 04:00
same here please give us a solution
kissfan003
4 Posts
1
December 11th, 2019 21:00
I uninstalled the Tobii software and it works fine now. Not optimal but I don't use that functionality.
S0LUT10N
1 Message
1
December 13th, 2019 12:00
open Tobii Experience, run through the tutorial/setup if you need to, then toggle Tobii Experience to off.
spiral1
2 Posts
0
January 1st, 2020 16:00
setup tobii experience then disabled it and it didn't work. when i re-enabled tobii the scrolling problem was gone. Hopefully, it would last.
spiral1
2 Posts
1
January 1st, 2020 16:00
Dell! Tobii Experience is interfering with Touchpad Scrolling!! Had to setup Tobii, disable it then re-enable it to fix problem... Someone here figured it out but didn't post detailed fix.. Don't know if this fix will last..