Hi @Dreamertastic welcome to this free user-to-user Alienware laptop discussion forum.
Dell assigns a local contractor to install replacement parts and fix issues with your Alienware m15 R2 under Dell warranty. Dell 100% guarantees the work undertaken by their assigned local contractor who may never have worked on a Dell system. Having told Dell Support that their assigned local contractor is inept and rude, first tier Dell Support should never have sent this person for a second visit.
Without further delay, please visit your online Dell account and create Service Request as a formal complaint to be escalated to senior Dell tier for investigation and authorise delivery of new Alienware m15 R2 at no cost. Provide all the background information with dates. The senior Dell tier investigation usually takes 10 working days.
Please click on @DELL-Cares to send Private Message requesting assistance to get this poor warranty service resolved as soon as possible.
crimsom
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6.1K Posts
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March 6th, 2023 14:00
Hi @Dreamertastic welcome to this free user-to-user Alienware laptop discussion forum.
Dell assigns a local contractor to install replacement parts and fix issues with your Alienware m15 R2 under Dell warranty. Dell 100% guarantees the work undertaken by their assigned local contractor who may never have worked on a Dell system. Having told Dell Support that their assigned local contractor is inept and rude, first tier Dell Support should never have sent this person for a second visit.
Without further delay, please visit your online Dell account and create Service Request as a formal complaint to be escalated to senior Dell tier for investigation and authorise delivery of new Alienware m15 R2 at no cost. Provide all the background information with dates. The senior Dell tier investigation usually takes 10 working days.
Please click on @DELL-Cares to send Private Message requesting assistance to get this poor warranty service resolved as soon as possible.