Hello, this is normal on all screens, I say there must be some light leak but much of the information that I caught on the web indicated that this does not happen on OLED screens.
Finally, there is a way to measure this with a program, since I know that the photos increase these lights, but in a dark environment and games where the black color stands out, a warm light is noticeable and now I can't stop looking at the light and it's annoying
After talking with support and attaching evidence, validate that the equipment has problems. I hope that the repair or change of the equipment does not present these incidents again regards
I had one 300hz display replaced on my m15 R3 for backlight bleed, unfortunately the replacement screen has backlight bleed again. A 2nd replacement is happening tomorrow.
this no longer seems funny to me ... waiting for 2,3,4 change so that this is good ..... I think the quality test is not being carried out as it should.
I think the older models are the best imo as they have no backlight and 60Hz is great enough for people like me who don’t really need high frame rates.
Imagine having a 300Hz screen when most games don’t allow FPS like that in the first place.
I bought the 300hz because it had better color accuracy over the 144hz. And I wanted the OLED but did not want Tobii, so I settled. I don’t really game on the laptop screen often, only while traveling.
That desepcion of equipment, so much anelo for an alienware and of very bad quality ... today I checked and part of the keyboard is melting .... due to temperature .... I think I will ask for my money back if I do not have a prompt solution.
Talk to support and they informed me the following:
We have completed the verification, that depression in the plastic is a normal part of the design, created for the models that have the Tobii Eyetracking camera, you can see our article about it here https://dell.to/2G9jnoZ At the moment we do not have it available in Spanish.
I think that companies to save money leave these options and disable them.
That is an issue that you need to either refund or fix yourself as that type of heat I’ve only seen before and that was on a 17 R2 where the literal plastic where the Alienware logo was had been burned with an imprint of the Alienware button because the computer would get so hot.
its not like every single person in the world has a Tobii eye tracker and to be honest with you I can’t see the depression on my m15 r3 as I have the black model as well.
A51-06
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3.1K Posts
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August 22nd, 2020 16:00
That’s a display issue. I’d return it to Alienware and get a replacement or call dell to replace the display.
lalOFF
1 Rookie
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9 Posts
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August 23rd, 2020 09:00
Hello, this is normal on all screens, I say there must be some light leak but much of the information that I caught on the web indicated that this does not happen on OLED screens.
Finally, there is a way to measure this with a program, since I know that the photos increase these lights, but in a dark environment and games where the black color stands out, a warm light is noticeable and now I can't stop looking at the light and it's annoying
lalOFF
1 Rookie
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9 Posts
0
August 24th, 2020 10:00
KyzaFurya
3 Posts
0
August 25th, 2020 16:00
I had one 300hz display replaced on my m15 R3 for backlight bleed, unfortunately the replacement screen has backlight bleed again. A 2nd replacement is happening tomorrow.
A51-06
5 Practitioner
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3.1K Posts
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August 26th, 2020 15:00
Good.
KyzaFurya
3 Posts
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August 28th, 2020 14:00
Finally got a 300hz screen with minimal light bleed. 4th replacement must be the lucky number.
lalOFF
1 Rookie
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9 Posts
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August 28th, 2020 15:00
this no longer seems funny to me ... waiting for 2,3,4 change so that this is good ..... I think the quality test is not being carried out as it should.
A51-06
5 Practitioner
•
3.1K Posts
0
August 28th, 2020 20:00
I think the older models are the best imo as they have no backlight and 60Hz is great enough for people like me who don’t really need high frame rates.
Imagine having a 300Hz screen when most games don’t allow FPS like that in the first place.
KyzaFurya
3 Posts
0
August 29th, 2020 04:00
I bought the 300hz because it had better color accuracy over the 144hz. And I wanted the OLED but did not want Tobii, so I settled. I don’t really game on the laptop screen often, only while traveling.
A51-06
5 Practitioner
•
3.1K Posts
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August 29th, 2020 13:00
lalOFF
1 Rookie
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9 Posts
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August 31st, 2020 08:00
That desepcion of equipment, so much anelo for an alienware and of very bad quality ... today I checked and part of the keyboard is melting .... due to temperature .... I think I will ask for my money back if I do not have a prompt solution.
lalOFF
1 Rookie
•
9 Posts
0
August 31st, 2020 10:00
Talk to support and they informed me the following:
We have completed the verification, that depression in the plastic is a normal part of the design, created for the models that have the Tobii Eyetracking camera, you can see our article about it here https://dell.to/2G9jnoZ
At the moment we do not have it available in Spanish.
I think that companies to save money leave these options and disable them.
my model has no tobii eye tracker
A51-06
5 Practitioner
•
3.1K Posts
0
August 31st, 2020 10:00
That is an issue that you need to either refund or fix yourself as that type of heat I’ve only seen before and that was on a 17 R2 where the literal plastic where the Alienware logo was had been burned with an imprint of the Alienware button because the computer would get so hot.
A51-06
5 Practitioner
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3.1K Posts
0
August 31st, 2020 11:00
Did you tell them that?
its not like every single person in the world has a Tobii eye tracker and to be honest with you I can’t see the depression on my m15 r3 as I have the black model as well.
lalOFF
1 Rookie
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9 Posts
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August 31st, 2020 17:00
hi, can you take a screenshot of that part of your m15 plz?