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1 Rookie
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17 Posts
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218
February 8th, 2023 08:00
m15 R3, SupportAssist not installing drivers
Alienware m15 R3
Hey guys,
For awhile now I haven't been able to get anything out of the "get drivers and downloads" section. Don't really know why this stopped. Any time I try to do it individually, it just says "an unexpected error occurred". Is there anyway to fix this?
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crimsom
9 Technologist
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6.1K Posts
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February 8th, 2023 09:00
Hi @MadEmperorMike welcome to this free user-to-user Alienware laptop discussion forum.
Some SupportAssist versions are not stable when trying to install over the internet. The fix is to manually open Find Drivers and download file onto your system, click on view full driver details to see "To ensure the integrity of your download, please verify the checksum value" using the free MD5 & SHA Checksum Utility, or similar utility, then Run as administrator to install followed Restart (not Shut Down).
crimsom
9 Technologist
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6.1K Posts
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February 8th, 2023 11:00
Hi @MadEmperorMike thank you for sharing question.
Keep downloading SupportAssist versions until installation of stable version is achieved. SupportAssist for Home PCs | Dell USA.
MadEmperorMike
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17 Posts
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February 8th, 2023 11:00
@crimsom is there a way to fix the appilcation itself so that it does it automatically again instead of manually?