m15 R3, x15 R1, build quality?

Hi there,

I would like to ask you guys about your experience on mid/long term about the build quality of the laptop in real life environment.

Personally I am quite disappointed. I have this laptop (x15 r1) for 6 months now. Before this I had the m15 r3. With that I had problems with the cooling. On the day one, the cooling was outstanding. My temperatures never went above 80-90 C degrees, no throttling. All my games ran fine, etc. for a while. I was taking my laptops with me on daily basis. That's why I bought a laptop and not a PC. And after a while 6 months too I had problems and my cooling was going to faulty and my temperatures went up instantly to 100C and throttling continuously to maintain the 100C. The problem was that the vapor chamber surface was damaged. Maybe because I was taking the laptop with me in a laptop case?

Now with the x15 r1 I have the same. When I bought this one I was so happy that it's cooling system is much better than the m15 r3's was. The battery time was awesome related to the old one. It's temperature never went up more than 70-80 C. But now again after six months, I was played last night and I realized after an hour of game time that I was not able to touch the laptop itself, because it was too hot to my hand above the keyboard, and around the sides. So I checked my temps again and I could see that my temps are in the sky again. If I don't launch any game, just staying in the desktop and starting the browser when it is plugged in it is hitting 100C instantly on CPU. It is ridiculous. I have no much time to play, but when I want I run into problems like this. Seriously what the is this? For me Alienware was the top of tops when I was thinking on gaming laptops. But now I am so sad and disappointed.

Could it be a problem that I am using it as a laptop and bringing with me for work also? Or what? I am going with car everywhere. Not using bicycle or any "bumpy" ways to travel, so extreme conditions. I usually take my x15 by my hand and walk from one meeting room to an other. I do this a few times a day and that's it.

Even the battery is a disappointment. After 2 months of use It has 13% of wear level. I am a guy who is looking after the battery, so I never allowed to go below 20% and usually not using from charger all the time.

Also I was tried to help people to not get rid of their newly bought x15 on different forums, because the keyboard had a problem and if you don't turn off the energy management from the USB Root Hub in the device manager, the keyboard will go into a sleep state and when you want to write something after a few seconds of idle, It will miss your first few keypresses.

Ok, I will go and try to get my laptop repasted. But it is a pain to take care of things like this after 6 months of use. And yeah I was able to play like 10 times, each for max an hour within this 6 months, so it is not overused by hot, load heavy games.

What are your experiences with the brand for you guys? I hope that I am just an unlucky guy who always run into problems with Alienware laptops. But I am going to overthink the whole story.

Thanks.