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January 5th, 2023 17:00
m15 R4, issues
I have had my m15 R4 for a little over a year and what a year it has been. A few months into getting my really expensive m15 R4, the motherboard went out. After Dell came out and replaced it the top was all scratched up. The Dell technicians said my laptop was all good and ready to go until now the keyboard went out, which Dell had someone come out and fix. Once I came home to my laptop the keyboard felt nice and it was awesome, but it was short lived. Once I noticed the touchpad was all messed up and not working at all. Upon taking to the technician these two problems were also from the manufacture same with the motherboard problem. After calling them again today I was told that I could not get it replaced with a new one because it’s been past 30 days, which is weird to me because I pay a lot of money for the premium support and it seems now that the whole computer is defective straight from the manufacturer but I have to get a replacement refurbished one. This also isn’t ideal because I’ve had a lot of interaction with how Dell fixes and puts new parts on laptops and when they go into fix something they just break something else. I was originally very excited about my purchase but upon further inspection this company is not good and the products are even worse. I would not recommend this company to anyone unless your willing to pay for premium support your whole life and just getting replacement refurbished laptops about once a year.
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