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December 16th, 2021 11:00
m15 R4, screen and games crashing, please help
Hi!
Finally my new m15 R4 arrived (i7 + 32gb + 3080). I installed a couple of games to test it and the following screen "error" happened.
It happens with both the laptop monitor and the external monitor.
I updated all drivers (nvidia, bios, AWCC), uninstalled and reinstalled Alienware Command Center and even did a restore point but it keeps happening
I lowered CS-GO parameters and works fine. Dota 2 too. Tryed to test Battlefield V (on 60hz or 300hz), and this ocurs every time. Has it happened to someone else? any ideas?
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mattyb3
5 Practitioner
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1.7K Posts
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December 16th, 2021 18:00
Unfortunately it looks like your GPU is failing. If you still have warranty then you'll need to contact Dell and get a tech out to take a look.