m15 R6, touchpad problems

Question

Hello,I have a brand new m15 R6. Most of the time I've been using an external mouse with it, but during recent travel I tried to use the Touchpad. It was, to put it bluntly, a pretty awful experience. I fully had to reboot the computer just to get it unstuck out of scroll mode. Sticking in scroll/zoom mode, jumping, not following finger movements. Are there driver updates? Is this a known issue? Should I be getting the touchpad replaced?Thank you,Matt

DELL-Jesse L · Answer

GDIBass, Did you install the Intel HID Event Filter Driver as well as the chipset drivers from here? If not,  please do and let us know if the issue is resolved.

Alienware

Was this post helpful?