m15 R7, arrives needing work?

Question

So I decided to purchase a new gaming computer so I went with dell. I looked at the computers for a couple of days and selected the Alienware m15r7 seems to be a big mistake. First when I got the laptop everything looked great but I realized that it had software issues. Had to hunt down drivers online because dell website said that I didn’t have permission to download their drivers. Secondly I had to go through the registry and manually remove AWCC and reinstall a newer version because the one that it came with didn’t work. Bottom line I like the laptop but when I purchase something new for the price I paid for this laptop I shouldn’t have to do any work on it. My opinion so with regards to that if I would’ve been someone with little knowledge about software I would’ve never been able to fix this issue.

crimsom · Accepted Answer

Hi @Gamerscope3679 welcome to this free user-to-user Alienware laptop discussion forum.

Windows Update will also have changed the operating system. Your next step should be to create a disaster Recovery Plan just in case the operating system's primary drive becomes unrecoverable.

Gamerscope3679 · Accepted Answer

Thanks for the reply I got everything working but I’ve decided to return everything Dell doesn’t care about their customer so they just lost my business bad thing is they’ll get it from someone else.

Alienware

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