m15 R7, cannot be turned on, keyboard stuck at rainbow cycle

Question

My m15 R7’s display won’t turn on for no apparent reason. My device is a few days old, and there is no damage. When connected to a power source, the keyboard does the rainbow cycle thing, and the Alien button flashes between blue and yellow. Upon holding down the button, the fan turns on for a few seconds then shuts down. Nothing else happens. When I disconnect it from the cable, the Alien button goes white, and the keyboard keeps doing the rainbow cycle. I tried turning it off, holding down for 60 seconds, all the usual tips. They don’t work, and the display still would not turn on, even though the logo and the lights at the back of the device are blue, the button is stuck with yellow and blue. Thanks guys for any help

crimsom · Answer

Hi @ElectricKeese23 welcome to this free user-to-user Alienware laptop discussion forum.

Support for Alienware m15 R7 includes System-diagnostic lights and your Diagnostic-light LED red and blue fault code should be shared with Dell Technical Support.

Within the first 30 days there is option to Reject this system Dell Refund policy, New vs Refurbished - Dell Community. Please 'book' your Reject request with your remedy asap. You can click on Get Help Now (bottom RH corner) for online chat and/or click on @DELL-Cares to send Private Message requesting assistance.

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