I checked the events and saw that there is "Windows was not properly shut down" which is described as "The previous system shutdown at 9:30:08 PM on 8/15/2022 was unexpected." This should be because I push the power button for seconds to force shutdown after the system crashed.
There is "AWCC stopped working" after the improperly shut down, whose information is below:
Problem signature Problem Event Name: MoAppCrash Package Full Name: DellInc.AlienwareCommandCenter_5.5.9.0_x64__htrsf667h5kn2 Application Name: praid:App Application Version: 5.5.9.0 Application Timestamp: 62e137a5 Fault Module Name: combase.dll Fault Module Version: 10.0.22000.778 Fault Module Timestamp: 61943c4d Exception Code: 80004003 Exception Offset: 0000000000032b5b OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 2052 Additional Information 1: a206 Additional Information 2: a20655516ba83cc2108de72b9b3c384e Additional Information 3: 13be Additional Information 4: 13bed0abeef875a64768d2e585748cbb
Extra information about the problem Bucket ID: 00630988e6c855e1b8832cc311d92a92 (1766304695189056146)
I think this should be due to shut down of the system.
Before the shut down, there is "Windows Explorer stopped responding and closed", and the information is below:
Source Windows Explorer
Summary Stopped responding and was closed
Date 8/15/2022 9:49 PM
Status Report sent
Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Windows\explorer.exe
Problem signature Problem Event Name: AppHangB1 Application Name: explorer.exe Application Version: 10.0.22000.832 Application Timestamp: 8947d46c Hang Signature: ef68 Hang Type: 134217728 OS Version: 10.0.22000.2.0.0.768.101 Locale ID: 1033 Additional Hang Signature 1: ef68326095e1f3e996a2450430b876ca Additional Hang Signature 2: 6db3 Additional Hang Signature 3: 6db33a91ec358c65f4787b90adc9a7b4 Additional Hang Signature 4: ef68 Additional Hang Signature 5: ef68326095e1f3e996a2450430b876ca Additional Hang Signature 6: 6db3 Additional Hang Signature 7: 6db33a91ec358c65f4787b90adc9a7b4
Extra information about the problem Bucket ID: 45dcc2b56dafe937e80bbb045b801b00 (1732684109043473152)
This is because I opened windows explorer when the system crashes. It can open, but then it crashed, too. This behavior is similar to other applications. I can open some applications after the crash happens, but soon the applications opened will crash, too.
Also, I checked another crash event, but because I did not open window explorer before shut down, there are only "Windows was not properly shut down" and "AWCC stopped working", and no other information around the time crash happened.
Exactly the same model, SSD, and issue here. My guess is MOBO can't support the bandwidth of two 4.0 SSDs at the same time. Try switching to PCIe 3.0 SSD as the secondary drive. Plenty of victim cases could be found online.
Hi @LegenDXXX thank you for sharing additional information.
Support for Alienware m15 R7 Storage says use M.2 PCIe Gen4 x4 NVMe SSD cards in all slots. Up to 4TB capacity cards can be installed. There is improved performance with a large and ultrafast primary drive.
There should be just one SSD being used as the OS (C:) boot drive (an unreliable dual drive RAID_0 is not recommended). The AIDA64 should NOT show the second SSD usage to be 100% - something is not right.
The (C:) boot drive should have plenty of empty space so that temporary files can be unpacked and expanded by graphic intensive applications, especially by modern gaming programs.
Applications can only be installed and run on the OS (C:) boot drive partition on the SSD. Personal and other files should be installed on DATA partition on the SSD or on different SSD.
i have a m15r7 with i712700h,rtx3070ti and it freezes while paying games. i am suspecting that their is not enough power because if you do basic math you would find that both i712700h and rtx 3070ti combined is over the 240watt power adapter they give you IS NOT ENOUGH !!!!!!!!
DEL FIX THIS ISSUE OR REFUND US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Probably the power limitations for the SSD to operate on full bandwidth. My Alienware 17 R4 GTX 1080, QHD also has the same issue. I was using the OEM Toshiba KXG5 and a Corsair Force MP 510. I kept the new Corsair SSD and removed the old Toshiba SSD.
crimsom
7 Technologist
•
6.1K Posts
0
August 16th, 2022 20:00
Hi @LegenDXXX welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Please run windows Reliability Monitor and wait for event timeline to load. Look for crash events and open to reveal root cause. How to use Windows Reliability Monitor to identify software issues | Dell US
LegenDXXX
1 Rookie
•
2 Posts
0
August 17th, 2022 09:00
Hi @crimsom ,
Thank you very much for the reply.
I checked the events and saw that there is "Windows was not properly shut down" which is described as "The previous system shutdown at 9:30:08 PM on 8/15/2022 was unexpected." This should be because I push the power button for seconds to force shutdown after the system crashed.
There is "AWCC stopped working" after the improperly shut down, whose information is below:
Source
AWCC
Summary
Stopped working
Date
8/17/2022 12:08 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.9.0_x64__htrsf667h5kn2\AWCC.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: DellInc.AlienwareCommandCenter_5.5.9.0_x64__htrsf667h5kn2
Application Name: praid:App
Application Version: 5.5.9.0
Application Timestamp: 62e137a5
Fault Module Name: combase.dll
Fault Module Version: 10.0.22000.778
Fault Module Timestamp: 61943c4d
Exception Code: 80004003
Exception Offset: 0000000000032b5b
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 2052
Additional Information 1: a206
Additional Information 2: a20655516ba83cc2108de72b9b3c384e
Additional Information 3: 13be
Additional Information 4: 13bed0abeef875a64768d2e585748cbb
Extra information about the problem
Bucket ID: 00630988e6c855e1b8832cc311d92a92 (1766304695189056146)
I think this should be due to shut down of the system.
Before the shut down, there is "Windows Explorer stopped responding and closed", and the information is below:
Source
Windows Explorer
Summary
Stopped responding and was closed
Date
8/15/2022 9:49 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.22000.832
Application Timestamp: 8947d46c
Hang Signature: ef68
Hang Type: 134217728
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: ef68326095e1f3e996a2450430b876ca
Additional Hang Signature 2: 6db3
Additional Hang Signature 3: 6db33a91ec358c65f4787b90adc9a7b4
Additional Hang Signature 4: ef68
Additional Hang Signature 5: ef68326095e1f3e996a2450430b876ca
Additional Hang Signature 6: 6db3
Additional Hang Signature 7: 6db33a91ec358c65f4787b90adc9a7b4
Extra information about the problem
Bucket ID: 45dcc2b56dafe937e80bbb045b801b00 (1732684109043473152)
This is because I opened windows explorer when the system crashes. It can open, but then it crashed, too. This behavior is similar to other applications. I can open some applications after the crash happens, but soon the applications opened will crash, too.
Also, I checked another crash event, but because I did not open window explorer before shut down, there are only "Windows was not properly shut down" and "AWCC stopped working", and no other information around the time crash happened.
kvslim
1 Message
0
November 2nd, 2022 18:00
Exactly the same model, SSD, and issue here. My guess is MOBO can't support the bandwidth of two 4.0 SSDs at the same time. Try switching to PCIe 3.0 SSD as the secondary drive. Plenty of victim cases could be found online.
crimsom
7 Technologist
•
6.1K Posts
0
November 2nd, 2022 19:00
Hi @LegenDXXX thank you for sharing additional information.
Support for Alienware m15 R7 Storage says use M.2 PCIe Gen4 x4 NVMe SSD cards in all slots. Up to 4TB capacity cards can be installed. There is improved performance with a large and ultrafast primary drive.
There should be just one SSD being used as the OS (C:) boot drive (an unreliable dual drive RAID_0 is not recommended). The AIDA64 should NOT show the second SSD usage to be 100% - something is not right.
The (C:) boot drive should have plenty of empty space so that temporary files can be unpacked and expanded by graphic intensive applications, especially by modern gaming programs.
Applications can only be installed and run on the OS (C:) boot drive partition on the SSD. Personal and other files should be installed on DATA partition on the SSD or on different SSD.
Please be aware that the Alienware m15 series has Hybrid Power Design. Games should be played with laptop powered by ac adapter (charger), some users have purchased a more powerful charger (more watts). Alienware 15 R3/15 R4/17 R4/17 R5/M15/M17 performance issue or battery drain while AC adapter is connected | Dell UK.
budsmoker92
3 Posts
0
March 4th, 2023 15:00
i have a m15r7 with i712700h,rtx3070ti and it freezes while paying games. i am suspecting that their is not enough power because if you do basic math you would find that both i712700h and rtx 3070ti combined is over the 240watt power adapter they give you IS NOT ENOUGH !!!!!!!!
DEL FIX THIS ISSUE OR REFUND US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ABSLZERO
1 Message
0
August 5th, 2023 01:00
I have the exact same problem. Is there any fix or is this just a hardware limitation
Fahim 07
1 Rookie
•
39 Posts
0
August 5th, 2023 11:00
Probably the power limitations for the SSD to operate on full bandwidth. My Alienware 17 R4 GTX 1080, QHD also has the same issue. I was using the OEM Toshiba KXG5 and a Corsair Force MP 510. I kept the new Corsair SSD and removed the old Toshiba SSD.